Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering flexible ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the DIGIT TM framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Service Desk Agent for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!
Responsibilities :
• User guidance and support regarding the use of information systems / ICT tools.
• Follow-up of incidents related to information systems and organisation of the reporting.
• Follow-up of user requests.
• Follow-up of bug reports.
• Document knowledge, known issues and transfer this knowledge to colleagues.
• Categorize and prioritize incoming tickets correctly and escalate where needed.
• Interaction with the business analysts, customer, users, project leaders and the developers.
Successful Candidate
LEVEL OF EDUCATION : European Qualification Framework which typically corresponds to a bachelor degree of 3 years.
KNOWLEDGE AND SKILLS:
• Proven knowledge in end user assistance and support of information systems.
• Good knowledge of ITIL.
• Knowledge of wiki, collaborative sites and social networks.
• Knowledge of the office automation tools used in the contracting authority (MS-Office).
• Good IT skills.
• Excellent communication / writing skills.
• Ability to apply high quality standards.
• Very good communication skills with technical and non-technical audiences.
• Ability to participate in technical meetings and good communication skills.
About the Company
Serco, the trusted partner of European Institutions and International Organizations with over 30 years of excellence, we offer tailored solutions, from Information System support to dynamic consultancy under the DIGIT TM framework. Empowering key entities like the European Commission and Executive Agencies, we target operational efficiency and innovation.
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.