Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering flexible ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the DIGIT TM framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Operating System Deployment and Update Expert for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!
Responsibilities :
Following tasks will be performed by external service provider:
Design systems management solutions more specifically:
Design solutions for the secure deployment of operating systems.
Design solutions for quickly and securely patching systems.
Support application design with performance improvement recommendations.
Integrate end point security solutions on servers.
Responsible of managing critical incidents.
Ensures adequate technical support for operations.
Installation, configuration, and administration of Application Infrastructure (Middleware)
Driving the use of automation.
IT Project management for Commission-wide workplace infrastructure projects • contributing to continuous improvement of all adjacent services and processes;
Documenting internal working procedures and deliverables.
Producing management information, including SQIs, KPIs and reports.
Collect process measurements to determine if the objectives are being met playing the role of the critical Incident Manager (Manager on Duty) coordinating recovery from major incidents. This includes driving, developing, managing and maintaining the major incident process and associated.
procedures. Producing PIRs (Post Incident Report)
Collaboration with other departments of the Commission and other EUIBAs
Successful Candidate
LEVEL OF EDUCATION : Educational qualification qualification Framework which typically corresponds to a master degree of 5 years or o Bachelor degree.
KNOWLEDGE AND SKILLS:
Following skills and knowledge are required for the performance of the above listed tasks:
• Strong analytical and problem-solving skills, to help develop creative and practical solutions
• Experience in managing ICT related Projects.
• The ability to work in a proactive and independent manner, with a focus on priorities, communication and decision-making capacities
• Good organization, coordination and planning skills – with a high degree of drive and desire to empower ICT change and evolution.
• Excellent communication skills, adaptable to audiences ranging from senior management to technology specialists
About the Company
Serco, the trusted partner of European Institutions and International Organizations with over 30 years of excellence, we offer tailored solutions, from Information System support to dynamic consultancy under the DIGIT TM framework. Empowering key entities like the European Commission and Executive Agencies, we target operational efficiency and innovation.
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.