Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering flexible ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the DIGIT TM framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a User Documentation and Training Person for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!
Responsibilities :
We are seeking a dynamic and experienced E-Learning Specialist to join our team. The ideal candidate will be responsible for designing, developing, and implementing engaging and effective e-learning courses. This role requires a blend of creativity, technical expertise, and a deep understanding of instructional design principles.
Following tasks will be performed by external service provider:
eLearning platform manager & content developer:
• Managing the Learning Management System (LMS) for EISMEA: Ensuring the successful implementation and smooth delivery of EISMEA e-learning courses.
• Course Design and Development: Create high-quality e-learning modules using
instructional design methodologies and best practices.
• Content Creation: Develop multimedia content including video, audio, graphics, and interactive elements to enhance learning experiences.
• Project Management: Lead and manage e-learning projects from concept to completion,
ensuring deadlines and quality standards are met.
2. Writing user manuals and web documentation, including FAQ sections, for EISMEA business procedures and information system.
3. Prepare and conduct live training sessions, either on-site or remotely, for business
procedures and information system.
4. Collaboration: Work with subject matter experts, educators, and other stakeholders to gather requirements and translate them into effective learning solutions.
5. Assessment and Evaluation: Design, implement (via LMS or other tools) and analyse assessments to measure learning outcomes and course effectiveness.
6. Translate business analysts input to information consumable by the end-user.
Successful Candidate
LEVEL OF EDUCATION: The European Qualification Framework which typically corresponds to a bachelor degree of 3 years.
KNOWLEDGE AND SKILLS:
Following skills and knowledge are required for the performance of the above listed tasks:
• Proficiency in e-learning authoring tools (such as Articulate Storyline, Adobe Captivate),
• Knowledge in end user assistance of information systems.
• Knowledge of wiki, collaborative sites, and social networks.
• Good knowledge of presentation tools (e.g. PowerPoint).
• Good knowledge of MS-Office.
• Excellent written and verbal communication skills in English at the C1 level
• Ability to convey complex information clearly and concisely.
• Ability to give business and technical presentations.
• Very good communication skills with technical and non-technical audiences
• Analysis and problem-solving skills.
• Capability to write clear and structured technical documents.
• Ability to participate in technical meetings and good communication skills.
• At least 5 years of specific expertise in online learning design and development (min. competence level4)1
About the Company
Serco, the trusted partner of European Institutions and International Organizations with over 30 years of excellence, we offer tailored solutions, from Information System support to dynamic consultancy under the DIGIT TM framework. Empowering key entities like the European Commission and Executive Agencies, we target operational efficiency and innovation.
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.