Package Description
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Company events
Job Introduction
Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development.
Serco has made significant contributions at ESA's European Space Operations Centre (ESOC) in Darmstadt, supporting a wide range of space missions and projects. Serco provides essential engineering, technical, and management services, playing a key role in logistics and operational support for missions. Their expertise in spacecraft operations, ground systems, and data processing has earned them recognition, including 'Best in Domain' awards from ESA. Their long-standing partnership with ESA reflects their commitment to excellence and innovation in the space sector, ensuring successful mission outcomes and advancing space exploration.
As the Documentalist (OPS Documentation Service) at ESOC, you will support the activities of the Operations Documentation Service including administration of user access and privileges, maintain the ESA repository and ensure the correctness of the documentation used.
.
Main Responsibilities
As Documentalist you will concentrate your activities on the following:
-
Manage and maintain SharePoint sites, including document and picture libraries, ensuring they are organized and up to date
-
Administer folder structures and document metadata in Eclipse and SharePoint, ensuring proper categorization and ease of access
-
Control user access and privileges across Eclipse, SharePoint, and ESA-specific tools, safeguarding data integrity and security
-
Draft, update, and store procedures in an accessible repository, ensuring service-related processes are well-documented and compliant
-
Monitor and facilitate the document approval process, ensuring timely reviews and compliance with ESA standards
-
Upload, register, and manage documents in the DMS (Eclipse/SharePoint), ensuring accuracy in metadata and adherence to specifications
-
Liaise with technical teams to clarify document storage procedures and ensure proper document handling
-
Distribute and control document changes, maintaining up-to-date records and ensuring proper communication with stakeholders
-
Securely store classified documents, ensuring compliance with encryption and storage protocols
-
Archive documents systematically, performing regular reviews to ensure all necessary documents are appropriately stored
-
Support project teams with DMS-related inquiries, providing guidance and resolving issues efficiently
-
Generate and present reports on document management activities, including archiving and document status updates
-
Facilitate formal documentation exchanges between ESA and industry partners, managing access rights and ensuring proper documentation flow
-
Assist with internal and external audits, providing necessary documentation and reports as required
-
Coordinate internal training sessions related to document management and the use of DMS tools
-
Participate in regular team meetings, providing updates on progress and discussing relevant topics
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
-
Bachelor’s degree in business administration, Information Management, or a related field.
-
3-5 years of experience in document management or a similar role.
-
Proficiency with Document Management Systems such as Eclipse and SharePoint.
-
Strong MS Office skills, particularly in Word, Excel, and PowerPoint.
-
Experience with Adobe Acrobat Pro for document formatting and editing.
-
Excellent organizational and documentation skills, with a keen attention to detail.
-
Strong communication skills and a customer-focused approach.
-
Ability to work efficiently and independently in a diverse, international environment.
-
Proactive in suggesting improvements and open-minded to new approaches.
-
Fluency in English; additional language skills, particularly in German, are a plus.
-
Familiarity with KPI-based contracts and facility management benchmarks is advantageous.
-
All candidates must be eligible to work in the EU.
On Offer:
-
Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
-
Hybrid working model.
-
50% subvention on Deutschland ticket
-
Gym membership discount
-
Participation in pension and health scheme
-
30 days of holiday
Relocation:
Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
Serco GMBH offers relocation support for all EU passport holders that are planning to relocate to Germany and work for ESOC.
DE&I:
Diversity, Equity & Inclusion at Serco GMBH is based on a culture where every voice is heard, and every employee feels valued. Working together as one team, we can enhance the experience of our people and teams, improve the value of our solutions to better serve the missions of our customers, and make an impact in our world.
About the Company
Serco is a global team of 60,000 professionals dedicated to delivering essential public services worldwide. As innovators, we strive to redesign and enhance public services for the betterment of all. Our offerings include a chance to contribute to innovation in the public services sector, a company deeply passionate about diversity and inclusion, and a friendly, supportive, and professional environment that respects your work-life balance.
Why Should You Join Serco ?
- Contribute to innovative projects in the public services sector, and making a difference.
- Your contributions are valued and recognized, with opportunities for professional/personal growth.
- Be part of a company passionate about diversity and inclusion
- Enjoy a friendly and professional environment that respects your work-life balance.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.