Asset Manager

Package Description

• Competitive Salary 
• Corporate Benefits Package 
• Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.

We are currently seeking an experienced and dynamic Asset Manager to join our team in Brussels Office. 

Main Responsibilities

• Define Asset Management Policy and Objectives

Establish clear policies outlining asset management goals, roles, responsibilities, and compliance requirements. Align asset management strategy with organizational objectives and regulatory standards.

• Identify and Categorize IT Assets

Create a comprehensive inventory of all IT assets, including hardware, (software), licenses, and peripherals. Classify assets by type, criticality, location, ownership, and lifecycle status.

• Select and Implement an IT Asset Management Tool

Choose an ITAM system suitable for scale and complexity (e.g., ServiceNow). Configure the tool to track asset details, locations, assignments, and statuses.

• Asset Acquisition and Registration

Integrate asset procurement processes with ITAM tool for automatic asset registration upon purchase. Record detailed information such as vendor, purchase date, warranty, license terms, and cost.

• Asset Deployment and Assignment

Assign assets to users or departments with clear documentation of ownership and usage policies. Update asset status and location in the ITAM system upon deployment.

• Ongoing Asset Tracking and Maintenance

Regularly update asset records to reflect changes like transfers, repairs, or upgrades. Schedule and manage maintenance activities to prolong asset life and performance.

• Conduct Regular Audits and Reconciliation

Perform physical internal audits periodically to verify asset existence and condition against the inventory. Reconcile discrepancies and update records accordingly.

• Asset Retirement and Disposal

Establish procedures for decommissioning, data wiping, recycling, or disposal of obsolete or defective assets. Document disposal processes to comply with environmental and security policies.

• Reporting and Continuous Improvement

Generate periodic reports on asset utilization, costs, and compliance status for management review. Use insights to optimize asset procurement, usage, and lifecycle management. Continuously review and update policies and processes based on evolving business needs and technology changes.

Successful Candidate

The IT Asset Manager is responsible for overseeing the entire lifecycle of IT assets within the organization, ensuring accurate tracking, compliance, and optimization of hardware, software, and related technology resources. This role plays a critical part in managing IT inventory, reducing costs, supporting procurement processes, and ensuring proper asset utilization.

Nature of Tasks

• Manage the complete lifecycle of IT assets from procurement, deployment, maintenance, to disposal.
• Maintain and update a complete inventory of IT assets using asset management tools and databases, ensuring accuracy and completeness.
• Record each asset in the asset management system, following established protocols.
• Collaborate with procurement, finance, and IT teams to ensure timely and cost-effective acquisition of IT assets.
• Review storage of existing assets and optimize their placement to ensure efficiency and accessibility.
• Label storage clearly and consistently to facilitate part identification.
• Identify and resolve any discrepancies found in the existing asset inventory, maintaining data integrity.
• Conduct regular internal audits and reconciliation of physical assets against records to ensure data integrity
• Develop and enforce IT asset management policies and procedures

Specific expertise and technologies

• Proficiency with IT Asset Management (ITAM) tools and software
• Knowledge of Microsoft tools, proficiency with Excel.
• Basic understanding of IT infrastructure and operations for effective collaboration with technical teams
• Strong understanding of hardware lifecycle management, including desktops, laptops, servers, networking equipment and mobile devices.
• Familiarity with procurement processes
• Knowledge of regulatory compliance requirements affecting IT assets
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.
• Excellent organizational skills.

Preferred Qualifications

• Bachelor’s degree in Information Technology, Business Administration, or related field.
• Certifications such as Certified IT Asset Manager (CITAM), ITIL Foundation, or similar.
• Prior experience in IT asset management or procurement roles.

About the Company

Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe

Why should you join Serco ?

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

We are diverse and inclusive organisation

At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.

We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.

In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.

If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Please contact the recruitment team if needed

Data Protection:

For more information on how the personal data is processed, please see the link Data Protection policy here.