Package Description
Excellent Salary
Corporate Benefits Package
Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring a Service Desk Agent for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
Main Responsibilities
Following tasks will be performed by external service provider:
- User guidance and support regarding the use of information systems, ICT tools and audio-visual systems;
- Participate to meetings as pre-evaluation to define the needs of the clients;
- Monitor the evaluation facility and ensuring the availability of the meetings;
- Provide technical and business first-line support to experts;
- Report incidents related and follow them up: liaise with central services of DG DIGIT and DG SCIC;
- Follow-up user requests;
- Document knowledge, known issues and transfer this knowledge to colleagues;
- Categorize and prioritize incoming tickets correctly and escalate where needed;
- Ensure the first level support for all information systems operated in the front office.
Successful Candidate
LEVEL OF EDUCATION
- Bachelor degree of 3 years.
KNOWLEDGE AND SKILLS
Following skills and knowledge are required for the performance of the above listed tasks:
- Proven knowledge in end user assistance and support of information systems.
- Knowledge of wiki, collaborative sites and social networks.
- Knowledge of the office automation tools used in the contracting authority (MS-Office).
Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
- Ability to participate in multilingual meetings;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent Team Player;
- Ability to understand, speak and write English (C1) and French (C1);
- High degree of discretion and integrity is required as the applications managed and maintained in
- REA contain personal and confidential data.
SPECIFIC EXPERTISE
- Excellent knowledge in end user assistance and support of information systems.
- Ability to understand, speak and write English (C1) and French (C1).
- Experience of wiki, collaborative sites and social networks.
- Experience of the office automation tools used in the contracting authority (M365).
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
About Serco
Under the DIGIT TM II framework contract Serco provides external service provision in Time and Means for development, consultancy and support in the field of Information Systems for the European Commission, the European Commission Executive Agencies and Joint Research Centre (JRC) on Lot 1, 2 and 3 in Brussels and various locations around Europe.
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.
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