Package Description
What We Offer
- Competitive Salary
- Corporate Benefits Package
- And the chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.
We’re looking for a Head of Programme Delivery, to reinforce the team in our Brussels office!
We look forward to meeting you!
Main Responsibilities
Duties:
(S)He will be responsible for
- Develop and execute comprehensive program plans, including scope, timelines, and resource allocation.
- Ensure alignment of program objectives with the company's strategic goals.
- Lead and mentor a small team of project managers by setting clear expectations, providing regular feedback, and fostering a collaborative and inclusive work environment.
- Monitor program progress of the ongoing projects activities, identify inter-dependencies as well as potential issues, and proactively implement solutions to keep projects on track.
- Act as the primary point of contact for program stakeholders, including executives, clients, and team members.
- Communicate program status, risks, and opportunities effectively and provide regular updates to all stakeholders.
- Identify potential risks and issues related to program delivery and proactively implement mitigation strategies.
- Develop contingency plans to address unexpected challenges and ensure the program's success.
- Ensure budget compliance and secure additional resources when necessary.
Successful Candidate
Requirements:
- Minimum 8-10 years of professional experience in all aspects of IT program delivery.
- Proven experience with large scale digitalization programs in an international matrix organisation.
- Solid track record of stakeholder management in matrix environment.
- Practical experience with methodologies such as PMI, Prince 2, ITIL.
- Proven experience in leading teams and working with Business Analysts and Solutions Architects (onshore and nearshore).
- Willingness to be involved hands-on in the projects.
- Skilled at conceptual thinking with the ability to navigate ambiguity, structure complex ideas, and translate them into clear, actionable delivery plans through to execution.
- Demonstrated resilience and accountability in navigating cross-functional dependencies and competing priorities
- Strong communication and presentation skills in English + second language (French/German/Italian).
- Working experience with an EU client or other public institution is an added value.
About the Company
About Serco Group
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe.
Why Should You Join Serco ?
- Contribute to innovative projects in the public services sector, and making a difference.
- Your contributions are valued and recognized, with opportunities for professional/personal growth.
- Be part of a company passionate about diversity and inclusion
- Enjoy a friendly and professional environment that respects your work-life balance.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.