IT Asset Management Process Manager-PRO-002124

Package Description

Salary information available upon application – Relocation assistance will be provided.

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit an IT Asset Management Process Manager on our prestige customer site in central Frankfurt, Germany.

Main Responsibilities

Process / development related tasks (approx. 20 % of the time, probably more at the beginning):

• Apply pre-defined ITIL-based processes, procedures and methods to support and maintain our customer’s IT Service Management framework and functions, such as Asset Management (with lower priority also Incident, Service Request and Problem Management etc.)
• Develop and enhance methodologies and practices for IT asset life cycle management in line with best practice and practical experience as part of a cycle of continuous improvement.
• Ensure that IT procurement and disposal processes (including those of external service providers) are conducted in line with our customer’s social responsibility, environmental and technical policies and applicable standards and legislation.
• Perform a stock-taking of the current Asset Management process and the current status of the managed IT assets (end-user as well as central backend IT assets).
• Review the currently performed asset management and develop advancements to improve the inventory and end-to-end lifecycle handling of IT assets.
• Advise the relevant project managers as well as managers responsible for projects, programs, infrastructure and application portfolios on asset strategies and recommend actions to optimize the IT asset portfolio.
• Work with peer colleagues and users to collect requirements, analyse and evaluate proposals, conduct negotiations and implement specifications according to defined process workflows

Operational and administrative tasks (approx. 80 % of the time):

• Implement and manage production of IT asset life cycle management status reporting, metrics and benchmarks.
• Contribute to Service Management processes operations by performing defined tasks including but not limited to activities related to the Asset Management process and service continual improvement, and document and implement standards according to defined process workflows
• Ensuring that all IT asset life cycle-related information, costs and risks are correctly identified through metrics and published status reports, while enforcing mitigation and remediation activity.
• Assessing the age and condition of all IT assets with a view to optimizing their refresh or replacement to minimize risk and cost, while maximizing business value.
• Delegating or assigning responsibilities for sub-disciplines such as software asset management (SAM) and IT asset disposal (where appropriate) to achieve objectives.
• Measuring and reporting on variances to budget for both asset purchases and support and maintenance costs.
• Evaluating, selecting and implementing IT Asset Management tools and ensuring appropriate integration of data from non-IT-Asset-Management-owned sources.
• Management of responses to audit requests regarding the value, costs and risks associated with IT assets in consultation with the procurement and finance administration team and/or related management.
• Provision of input and data in support of procurement activity, including device, installation, usage (or other license or subscription metric information) and base (or historical) data needed to ensure accurate volume purchasing.
• Provision of asset management data in support of any activity that falls outside the scope of IT asset management, such as investigations into suspected theft etc.

Successful Candidate

Education and qualifications:

• Bachelor’s degree in information technology, computer science, information system security, or related disciplines.

Knowledge and skills:

• ITIL Foundation Certification is mandatory and Practitioner is highly desired.
• Knowledge of ITIL Service Management processes and best practice, i.e. ITIL Service Management processes service life-cycle V2 and/or V3.
• Proven working experience in implementing ITIL processes (5+ years) for:(IT) Asset Management
• Proven working experience in operating IT service management processes
• Proven working experience in operating the IT Asset Management process

o Organising the process of and keeping IT asset inventory regularly up-to-date

o Organising and handling of “goods-receipts”

o Organising and handling of “disposals”.

• IT Process reengineering experience.
• Proficiency in process formulation and improvement.
• Proficiency in working in a fast-paced, complex, dynamic, multicultural business environment.
• Experience in team/group facilitation, project management and training would be an advantage.
• Strong communication skills with a proven ability to understand key concepts and communicate effectively with technical staff, key stakeholders and management.
• Proven ability to collaborate, build relationships and influence individuals at all levels in a hierarchical as well as matrix-management environment (including external vendors and service providers) to ensure that segregation and overlapping roles are identified, coordinated and consistently applied.
• Strong organizational skills, the ability toperform under pressure and management of multiple priorities with competing demands for resources.
• Very good analytical, data processing and problem solving skills.
• Solid foundation in IT applications, operations, service and support.
• In-depth knowledge and experience with IT contracts and their likely cost implications through the asset life cycle.
• A very good command of English with proven drafting ability.
• A good to very good end-user knowledge of Microsoft Office Suite products including in particular MS Excel and MS Access as well as MS Outlook and MS Project.
• A good understanding of SAP Financial Accounting (FI) including the modules Asset Accounting (AA) and Plant Maintenance (PM).

Behavioural competencies:

• High levels of personal integrity when conducting the professional IT Asset Management of our customer and dealing with sensitive and confidential data relating to various asset categories.
• Calmness and clarity of thought while under pressure.
• Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, colleagues, peers and managers; shares critical information with everyone involved in a project; works effectively on projects that cross functional lines; helps to set a tone of cooperation within the work group and across groups; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
• Demonstrates knowledge of techniques, skills, equipment, procedures and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
• Personally responsible; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
• Responds to requests for IT Asset Management and related services in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritises customer needs.
• Establishes high standards and measures; is able to maintain high standards despite pressing deadlines; does work right the first time and inspects work for flaws; tests new methods thoroughly; considers excellence a fundamental priority.
• Remains open-minded and changes opinions on the basis of new information; performs a wide variety of tasks and changes focus quickly as demands change; manages transitions from task to task effectively; adapts to varying customer needs.
• Listens and responds effectively to inquiries; respects all internal and external customers; uses a team approach when dealing with customers.
• Ability to communicate information and ideas and willing to take action to address needs without being requested to do so.
• Efficient in one’s use of time and works in a well-structured way.
• Ability to carry out several tasks simultaneously while maintaining high standards with all tasks.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.