Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Business Analyst for European Commission in Brussels and various locations around Europe.
Main Responsibilities
- Ability to give business and technical presentations
- Ability to apply high quality standards
- Strong process mapping and improvement skills (UML, BPMN, ARIS or similar).
- Skilled in analysing and documenting undocumented systems.
- Capability to write clear and structured technical and business documents and present/defend them
- Very good communication skills with technical and non-technical audiences
- Analysis and problem-solving skills
- Very good knowledge of business continuity and ability to do business impact assessment.
- Experience in a risk management context of at least 1 year is sought
- Ability to create and implement IT controls efficiently as well as to follow up on it
- Very good knowledge of data analysis techniques and methodologies
- Very good ability to gather and document complex business requirements.
- Strong process mapping and improvement skills
- Ability to perform risk analysis.
- Ability to manage multiple tasks and priorities
- Ability to cope with fast-changing technologies related to LMS and Moodle.
- Experience with designing and implementing reporting solutions.
- Experience with projects involving end of life systems.
- Strong knowledge in measuring and tracking delivery to the business as fit for purpose and in accordance with agreed requirements (KPIs, quality measurements & control points).
The following are considered advantageous and useful for better fulfilling the tasks of the position:
- Business assessment, risk assessment experience and skills
- Knowledge of Atlassian Confluence, Atlassian JIRA, PHP, MySQL, Power BI or similar, familiarity with AWS cloud.
- Agile certification.
- Business Analysis certification (CBAP or similar).
- Service level management or success management of IT solutions experience of at least 1 year.
- Stakeholder management, preferably in an e-learning context.
Successful Candidate
LEVEL OF EDUCATION
Bachelor's or Master's degree
KNOWLEDGE AND SKILLS
- Very good knowledge of Moodle architecture, functionality, and database structure (or a strong willingness to learn) - (min. competence level [2])
- At least 2 year experience in a e-learning context, preferably Moodle - (min. competence level [5])
- At least 2 years’ experience in stakeholder management in a multi-stakeholder international environment - (min. competence level [5])
- Experience with modelling using the BPMN, ARIS (or other similar) tools - (min. competence level [3])
- Experience in business analyst role in large-scale IT software application development projects - (min. competence level [4])
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.