Job Introduction
Serco is a FTSE 250 international service company that improves the quality and efficiency of essential services that matter to millions of people around the world. The work we do for national and local governments involves us in the most important areas of public services, including science and defence.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies. With over 1500 staff in the space business covering a wide spectrum of experience and skills, we convey best practice, expertise and innovation in our business.
For our activities in ESOC, we are currently looking for a Computer and Communications Centre System Controller.
This is a fixed term position and the support period is until 30th June 2017 with a possible extension and / or permanent contract thereafter.
Main Responsibilities
As System Controller you will be part of a small team, which provides first line operations, Service Desk and administration services to ESA's European Space Operations Centre in Darmstadt, Germany.
The team located in the Computer and Communications Centre (CCC) provides monitoring and support 24 hours a day, 365 days a year using a variety of computer and network hardware and software. The primary objectives being the detection of incidents and anomalies, restoration of normal service in the shortest possible time and the provision of quality support in the customers' change and incident management systems within targets set by Service Level Agreements.
The System Controller nominally works during normal office hours (Monday – Friday, between 08:30 and 17:30) as defined by the Team Leader but may be asked to support special events such as Satellite Launches outside those times.
The tasks include but are not limited to:
- 1st line ICT support including the execution of detailed work instructions as required;
- Support of Incident, Change and Problem management processes including the operation of the Axios Assyst service management tool;
- Logging of activities and events and production of reports on request;
- Coordination of information flow between, and liaison with, 2nd line support teams and the user community by email, telephone and intercom;
- Execution and control data backups using the Veritas NetBackup tool;
- Monitoring computer and network systems and reacting to Incidents.
Successful Candidate
As successful candidate you should bring the following:
- Experience of heterogeneous operational ITC environments and end user support;
- Experience in the use of electronic ticketing systems and SLAs;
- Knowledge of UNIX, VMS, Linux, Windows;
- Knowledge of Switched Ethernet LAN's based on CISCO technology;
- ITIL methodologies;
- A strong service ethic and the ability to handle service desk activities with minimal direct supervision within SLAs either alone or with other team members;
- A disciplined and organised attitude to work and the ability to solve problems in a logical and prompt manner;
- Excellent written and spoken English, conversational German or other European language is an advantage.
Application procedure
Important:
All applicants must hold a current valid work permit for Germany or be EU nationals.
Important:
Due to the high interest these roles generate, Serco reserves the right to commence, alter or conclude the recruitment process prior to the closing date. If shortlisted, a recruiter will contact you directly. You can also login at any time to apply to additional positions.
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The same shall also apply if you are contacted by SERCO GROUP regarding vacancies that match your existing profile.