Job Introduction
Serco GmbH has established itself as a strong service provider in the German market, delivering high-quality engineering, technical, and management services across a variety of sectors. From its strategic position in Darmstadt, Serco supports critical operations for space, satellite, and technology projects, providing expertise in ground systems management, data processing, and mission logistics. Serco’s comprehensive service portfolio, backed by decades of experience, ensures operational excellence and efficiency, making it a trusted partner for both commercial and governmental clients in Germany. This strong foundation allows Serco GmbH to drive innovation and deliver value across the industry.
We’re looking for a Contract Manager, to reinforce the team in our Germany office!
We look forward to meeting you!
Main Responsibilities
As Contract Manager you will be responsible for:
Reporting to the German Operations Director, the appointed candidate will undertake the following:
- Operational, contractual and commercial management for the contract(s) as the Company's representative, ensuring quality of service as well as P&L ownership, Contractual business planning and in-contract growth.
- To develop and maintain a network of relationships with the customer/s, potential customers, partners and stakeholders in order to anticipate and meet customers and stakeholders existing and future needs.
- Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
- Lead and support business development activities.
- Support the German growth strategy and work closely with the European BD community to qualify and review opportunities and develop new customers.
- Lead and drive account management for one or more of our customers.
- Support the development of innovative products and services.
- Support marketing activities.
- Lead, develop and inspire direct reports and cultivate strong, competent and highly engaged teams.
- Ownership on all aspects of service provision & Management of contingencies and emergencies.
- Timely production and delivery of monthly governance reports.
- People management, including training/travel planning & management, performance monitoring, periodic assessment and appraisals.
- Quality assurance, environment, health and safety on all contract(s).
- Leading customer service excellence and a continuous improvement culture.
Successful Candidate
Do you think you are the candidate we are looking for? See below what experience or knowledge you should bring:
The following requirements are considered essential:
- University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
- Extensive Management experience preferably in the Space and/or Service industry (but not essential).
- Solid business acumen with experience of budget responsibility and business plans.
- Ability to influence internal and external stakeholders to deliver positive results.
- Excellent interpersonal skills.
- Conflict management experience/capability.
- The capacity of working in parallel on a high number of tasks in an orderly and disciplined manner.
- PC literacy, especially relevant Office 365 tools.
- Excellent command of English, with proven written ability. A working knowledge of German language would be a strong advantage.
On Offer:
- Relocation allowance: including a one-way flight ticket, transportation from the airport to a temporary hotel, and one month of paid accommodation while securing permanent housing
- Hybrid working model
- 30% subvention on Deutschland ticket
- Gym membership discount
- Participation in pension and health scheme
- 30 days of holiday
Relocation:
- Darmstadt, Germany, offers a central location in Europe, making it an ideal base for travel and business within the EU. Major cities are well-connected by road, rail, and air, with Frankfurt Airport being one of Europe's busiest and most well-connected airports, facilitating easy international travel.
- Serco GMBH offers relocation support for all candidates eligible to work in EU that are planning to relocate to Germany and work for SercoGMBH.
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.
