Change Manager

Package Description

Excellent Salary 

Corporate Benefits Package 

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We’re looking for a Change Manager, to reinforce the team in our Brussels office!

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

Main Responsibilities

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

As Change Manager you will be responsible for:

Depending on the needs of the team, the Change Manager shall be assigned and shall complete some or all of the following tasks in two main streams of activities.

1. EAD Change and Evolution Management (limited evolution):

• Creation of Change Proposals through sub-system working group meetings and evolution workshops, based on feedback received from both EAD data operation service provider, EAD Data provider/user community and in support to the Integrated Network Management (iNM) programme
• Review and acceptance of Change Proposals and related specifications to get complete, readable, quality definition of the changes to be part of the release content for development approval Review of sub-system documentation (User/technical requirements, Test cases/procedures, User Manual, etc.) to verify that the
• Change Proposals included in the release are correctly documented and ensuring that the further development will meet the expectations of the EAD users Participation in assessment/verification of the change Proposals included in the release, based on approved Test cases/procedures, and conduct of additional free testing sessions
• On request of EAD users or in the context of operational support or client migration activities participation in dedicated user meetings or workshops, and monitoring/analysis of technical incidents and requirements stemming from Service Desk ticket.

2. ​Transition / Migration Activities - EAD and eEAD contexts: Develop and maintain a transition/migration master plan

• Monitor the execution of the individual transition/migration project plans in the context of transitions / migrations to eEAD
• Identify the risks associated with the transition / migration and monitor the execution of the corresponding transitions / migrations
• Maintain the overview of the transitions / migrations to SDD in the current EAD, using the tools developed for the purpose, e.g., Excel spreadsheets, Jira tickets, Confluence spaces, Trello boards Support data validations against EAD and eEAD requirements.
• Support (prospective) Clients in preparing for the transition / migration
• Moreover, the operations assistant might be requested to perform any other task in line with the main purpose of the job.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

Educational Requirements

• University studies of at least 3 years in a relevant domain (e.g. Air Traffic Management, Computer Science, Engineering or any other related field). A master's degree in a relevant domain would be an asset.

Languages

• Excellent command of the English language and ability to write documents in a clear and structured way, in English. This can be demonstrated by working experience. Command of any additional European languages) is an advantage.

Technical/Professional Qualification:

Desirable:

• Hands-on experience in computer programs, including MS Office (Word, Excel, PowerPoint, Project), XML Editors, JIRA, Confluence

Experience/Skills Required:

Mandatory:

• A minimum of 3 (three) years of relevant work experience (e.g. in the area of AIS/AIM)

• Knowledge of AICMAIXM models including the applicable specifications (Temporality Concept, Feature Identification and Reference, Application Schemas, etc.)

• Technical writing skills in English. E.g. production of meeting minutes, drafting of technical notes, etc.

Desirable:

• One (1) year of experience in an AIXM-based AIM system
• Knowledge of Air Navigation Services, in particular AIS/AIM business and associated EU regulatory framework and International Standards (e.g. ICAO SARPs and PANS)
• Knowledge of the EAD and its components
• Project management skills

Other Requirements (Personal Characteristics):

Mandatory:

• Analytical thinking - ability to analyse information and identify relationships

Desirable:

• Ability to work in multinational and multicultural environment
• Good interpersonal skills, ability to establish and maintain good professional relationships both internal and external
• Ability to work under pressure and set clear priorities

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.