Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Business Analyst for the European Commission in Brussels and various locations around Europe.
Main Responsibilities
- Collect business requirement and analyse advanced AI solutions or identify and assess relevant existing data mining, machine learning and business intelligence solution
- Specification and design of presentation interfaces with optimal usability/user experience
- Produces data models according to specific problems statements.
- Contribute to the design and implementation of the analytics architecture and its solution stack (including performance aspects, physical design, capacity dimensions etc…)
- Write the different documentation associated with the tasks and liaise with other project teams as necessary to address cross-project interdependencies.
- Interact with data stewards and other IT stakeholders to define the data rules;
- Define data controls and implement actions to ensure data quality and integrity;
- Creating automated anomaly detection systems and constant tracking of its performance;
- Data mining using state-of-the-art methods;
- Processing, cleansing, and verifying the integrity of data used for analysis;2
- Participate in the design of the IT architecture for solutions in the NLP / ML / AI fields, and coordinate its implementation considering master- and meta-data management concepts;
- Analyse data architecture for consistency, completeness, accuracy and reasonableness;
- Contributing for the analysis of data management vision, strategy and policy and derive the IT requirements;
- Analysis of Business requirements.
- Documentation of Business requirements.
- Business model analysis.
- Business process analysis.
- Business processes modelling
- Functional requirements and business cases analysis.
- Risk analysis.
- Assistance in Business cases, Vision documents, Project Charters and Security Plans
Successful Candidate
LEVEL OF EDUCATION
Bachelor's or Master's Degree
KNOWLEDGE AND SKILLS
- Good knowledge of natural language processing systems lifecycle and agile software development methodologies.
- Experience in the field of corpus-based linguistics.
- Experience with alignment models and classification methods.
- Experience with data analytics over big datasets, non-structured databases as well as data lakes.
- Good knowledge of information systems matters.
- Good knowledge of large organisation administrative business processes.
- Good knowledge of analysis/modelling tools and techniques (use case diagram, state diagram, entity relationship model, interaction diagrams etc.).
- Good knowledge of BPMN or UML or other with equivalent value.
- Good knowledge of Wiki and collaborative sites.
- Knowledge of software development methodologies (e.g., RUP, Agile).
- Excellent knowledge of Data Analytics techniques and tools.
- Experience in Machine Learning and Natural Language Processing.
- Experience with languages like R, Python, PERL.
- Good knowledge of business intelligence tools (Tableau, Qlik, SAS, SAP, GoodData…)3
- Expertise in the ETL processes and tools (SAS, Talend Open Studio…)
- Good knowledge of SQL tooling (NoSQL DB, MongoDB, Hadoop, SQL)
- Knowledge of architectural design and implementation of scalable modern data stores.
- Rapid self-starting capability.
- Excellent interpersonal and communication skills.
- Strong capacity in preparing and writing business analysis.
- Capability to speak to business and technical audiences.
- Strong capacity to give high-level presentations.
- Excellent critical thinker, by using logic and reasoning to identify strengths and weaknesses of
- alternative solutions.
- Ability to apply high quality standards.
- Ability to participate in multi-lingual meetings, excellent communicator.
SPECIFIC EXPERTISE
- Excellent knowledge of machine learning techniques and algorithms, such as k-NN, Naive Bayes, SVM, Decision Forests, Neural Network, and/or artificial intelligence frameworks.
- Knowledge of Large Language Models.
- Knowledge in one of the following areas: predictive (forecasting, recommendation), prescriptive (simulation), sentiment analysis, topic detection, social media crawling and processing, plagiarism detection, trends/anomalies detection in datasets, recommendation systems
- Knowledge of Graph Databases.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.