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Business Analyst - 8077

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Business Analyst for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

Responsibilities :

  • Liaising with internal and external stakeholders
  • Identifying business needs and determining solutions to business problems
  • Requirements/needs management and tracking
  • Create Vision and Business Case documents or contribute in developing Vision and Business Case documents
  • Modelling business processes
  • Functional requirements and business cases analysis
  • Risk analysis
  • Create and maintain documentation of business requirements and solutions using appropriate documentation standards
  • Provide input for the software development process
  • Tracking of the activities against the plan and provision of reports
  • Review of project deliverables
  • Provision of expert opinion, advice and recommendations
  • Participation in meetings - both internal and meetings with contractors and stakeholders

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate


  • A bachelor degree of 3 years


  • Excellent organisational and soft skills with the ability to deliver high quality results.
  • Good knowledge of large organisation administrative business processes.
  • Good knowledge of iterative project management methodologies (e.g. Agile).
  • Good knowledge of business analysis, modelling, tools and techniques (use case diagrams, state diagrams, entity relationship model etc).
  • Experience in product scope definition, requirements elaboration, experience in negotiation with actors from the business and IT community, as well as technical knowledge in specific areas (e.g. UML modelling).
  • Ability to give business and technical presentations
  • Ability to apply high quality standards
  • Very good communication skills with technical and non-technical audiences
  • Analysis and problem solving skills
  • Capability to write clear and structured technical documents
  • Ability to participate in technical meetings and good communication skills

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:

  • Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
  • Ability to participate in multilingual meetings;
  • Ability to work in multi-cultural environment, on multiple large projects;
  • Excellent Team Player
  • Very good ability to understand, speak and write in very good English (C1/C2), knowledge of any other language will be an advantage;
  • High degree of discretion and integrity is required as the applications managed and maintained in DG JUST contain personal and confidential data


Package Description

Excellent Salary 

Corporate Benefits Package 

Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

Under the DIGIT TM II framework contract Serco provides external service provision in Time and Means for development, consultancy and support in the field of Information Systems for the European Commission, the European Commission Executive Agencies and Joint Research Centre (JRC) on Lot 1, 2 and 3 in Brussels and various locations around Europe.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here

Serco European Agencies

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