Training Manager

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that have supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years of history in the space sector, Serco is well-placed to contribute to National strategies and New Space ventures that want to scale their businesses/organizations with skilled talent.

We are currently seeking to employ an experienced Training Manager to work at our customer site and provide training in the area of Spacecraft Operations and related systems/activities as an extend of the Serco Space Academy.

Role Responsibility

As Training Manager you will concentrate your activities on the following:

• Plan, schedule, and supervise training updates in accordance with local trainings.
• Develop and supervise training strategy.
• Assure that the training process is identical across all core team members.
• Prepare and follow up training plans for operational and maintenance roles.
• Check certification board (CB) requirements are fulfilled.
• Chair of the final CB.
• Be responsible for the Training Management System (TMS) tool.
• Maintain system level training and its material in TMS.
• Issue system level training reports.
• Prepare and follow up delivery of the training documentation as required by the project milestones.
• Lead, in strict coordination with the customer supervisors, training measures and registry for all the resources, in function of the needs and on the identified development perspective they indicated.

Additional Tasks:

• Preparation of newly employed or newly tasked staff members working on the specific projects for the new and existing project positions.
• Training and instructing the staff with the policy of the company including QMH processes and the service management processes according to ITIL standard.
• Planning of training activities for all staff members.
• Keeping track of staff training and certification records.
• Preparing regular training status reports.
• Proposing and coordinating the development and refinement of new and updated training course material as per existing/new training needs identified.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Degree in Engineering or comparable other relevant education.
• Long term experience (10 years) in providing high quality training courses to employees.
• Experience with TNA and Training plan preparation and maintenance.
• Experience with Learning Tools Moodle based.
• Proven experience setting up and conducting OPS personnel certification.
• Good technics of trainee´s evaluation, including briefing, debriefing and feedback
• delivery.
• Intense verbal and written communication skills in English language.
• Experience and background in the Galileo Project and familiarity with ITIL processes is desired. 
• Further experience in other European space projects is an advantage.
• Technical knowledge on Galileo Mission and Control Segment as well as Spacecraft subsystems is desirable.
• EU citizenship is necessary, security clearance up to confidential.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Support provided to EU Nationals requiring relocation – Information available upon request

• Company events

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

Serco European Agencies