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Technology Expert with Business Intelligence (22933, min 11 years experience)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Technology Expert with Business Intelligence for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility


Tools/ Methodologies used in the unit
 PM² project methodology – Corporate comprehensive methodology.
 Agile methodology
 Jira, Confluence
 Office 365
 Microsoft Sharepoint
 PowerApps
 Scripting language (JAVA, PHP, Phyton)
 Oracle Dbms (SQL/PLSQL)

The main tasks to be performed are the following:
 Support the design on the OIB Self-Service Analytics Platform and tooling selection
 Support the business in the requirement phase
 Translate the requirement into a sustainable and solid technical solution.
 Support the data driven culture in the organization and promote information governance
practice and methodology
 Develop reports and dashboard
 Deliver the ETL specification
 Testing
 Train end users and support them in the tool adoption phase.

Successful Candidate

Specific expertise

The following expertise is required:
 Proven knowledge and practice of Self-Service Analytics tools Microsoft BI (Power BI,
SSAS, SSIS), Qlik Sense - minimum 6 months in the last 3 years in one or both technology
 Proven experience with/knowledge of Data Warehouse design and principles (data modelling) and data integration (ETL).
 Proven experience with/knowledge of one or more of following technologies: Microsoft BI Platform (Power BI, SSAS, SSIS) Qlik Sense, Denodo, Oracle, SQL
 Experience on Data Management and Data Governance principles and methodology (data
catalog, data glossary, data lineage, metadata, data anonymization, data classification, …)
 Ability to gather users’ requirements, present/demo releases to end users and train them
 Ability to implement / learn Agile methodology best practices
 Ability to apply high quality standards
 Ability to participate in multi-lingual meetings
 Capability of working in an international / multicultural environment
 Good writing skills

The consultant must have a very good command in English and French (at least level 4/5 on one of these languages, 3/5 on the other). Documents will be written in English and French.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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