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Technology Expert (Operations and support, web concepts, Databases, directories and transactions) (23572, L 5)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Technology Expert (Operations and support, web concepts, Databases, directories and transactions for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

The expert resource will take-up the following assignment within the context of Identity and Access Management EU Login component: EU Login Operations Management. From the Operations Manager we expect to follow-up on the operational activities in context of the EU Login service.
In general, we expect from the EU Login Operations Manager that (s)he:
 Closely collaborates with the EU Login Solution Owner to ensure the vision and strategy are
included in all operational aspects.
 Plays an important role in the future transition towards DEVOPS.
 Maintains the operational integrity of the EU Login Services.
 Ensures efficient and effective operations daily.
 Is responsible for the Operational Contractor, the related FWC and the services provided by
the operational contractor
 Ensure that all day-to-day operational activities are carried out in a timely and reliable way and documented in Standard Operation Procedures.
 Keeps The Solution Service and its related Infrastructure functioning.
 Leads regular status meetings with the operational contractor.
 Follows up the incidents, requests and problems linked to his/her solution
 Validates the IA of operational changes and approves all operational changes linked to his/her solution
 Is responsible for the planning of the deployments in operations of his/her solution.

Next to that the EU Login Operations Manager:
 Is the team coordinator of the EU Login Operations team that is responsible for service
validation and 3rd level support.
 Closely collaborates with the other EU Login team coordinators.
 Participates to meetings with the business on operational activities.
 Follows up all open incident & request calls (content wise as well as procedure wise).
 Follows up all open problems (content wise as well as procedure wise).
 Manages deployments and handles the related operational changes & approval of the related planning & RfC.
 Ensures all day-to-day operational activities.
 Follows up on activities he/she requested to the operations contractor.
 Is an important actor in the Crisis Management for major incidents.
 Is the SPOC in case of operational maintenance and issues during Business Hours.
 Is the SPOC for Exception requests in Application Registration
 Coordinates the Weekly integration meeting & Activity meeting for all aspects to his CI
 Is the backup of the Solution Owner where it concerns decisions on operational stability such as prioritisation of emergency changes.

Successful Candidate

The candidate is expected to have the following knowledge and skills:
 Agile mindset.
 Very high self-organizing and structured mindset.
 Stress-resistance.
 Ability to lead a time.
 Fluent in English (spoken and written). Good knowledge of French is an asset.
 Ability to integrate in an international/multi-cultural environment.
 Have a service-oriented mind-set and team spirit.
 Rapid self-starting capability and experience in team working.
 Proactive attitude, communicative (i.e. good listener) and customer-oriented
 Good knowledge of English (spoken, written)
 Ability to give technical presentations
 Ability to apply high quality standards

The candidate is expected to have the following technical knowledge and skills:
• Operations and Support – Good knowledge of ITIL processes.
• Operations and Support – Good knowledge of networking, hardware and operating systems:
TCP/IP, Linux, databases, directories, shell scripts, virtualisation, load balancers, reverse
proxies, web application firewalls, HSM, TPM.
• Operations and Support – Experience in incident and problem management using a helpdesk support application.
• Web concepts – Good understanding of HTTP, HTTPS, Web Services (SOAP and REST).
• Databases, directories and transactions – Knowledge of RDBMS (SQL, ACID, XA) and/or
directories (LDAP).

The candidate is also expected to have a good knowledge or at least a strong interest to increase its knowledge in one or more of the following areas:
• Authentication and Authorisation –Knowledge of authentication, authorisation and
federation protocols and the technical standards involved: CAS, SAML, WS-*, OpenID Connect,
• Cryptography – Knowledge of digital signature and encryption: symmetric-key and asymmetric-key algorithms, hashing, certificates.
• Web Security – Knowledge of techniques used to secure Web applications: TLS, OWASP,
Content Security Policy.

The following technical skills will be considered as an additional asset:
 Web server – Installation and configuration of Oracle Weblogic Server.
 Web server – Installation and configuration of Apache Tomcat Server.
 Basic knowledge for building sophisticated and highly automated infrastructure using Docker, Ansible, Kubernetes, Terraform.
 Basic knowledge of Kubernetes / Docker, ELK, Jenkins/Gitlab, X-Ray, J-Frog, SonarQube, Ant, Maven.
 Basic knowledge of integration security in the DevSecOps pipeline (HP fortify, Owasp
 Basic knowledge of continuous delivery and tools (Bamboo, JIRA, Git, Jenkins).
 Bacic knowledge of Clouds platform and related tools.
 Experience setting up and maintain Testing tools such as Selenium WebDriver, Serenity,

Because of the nature of the projects, the candidate must be security clearable.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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