Package Description
Full details on application
Relocation assistance provided (if applicable).
Job Introduction
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with 60,000 colleagues globally who are equally as passionate about delivering great service as you.
Main Responsibilities
For our client, the European Commission in Brussels, we are seeking a Technical Team Coordinator.
DESCRIPTION OF TASKS:
- Daily operational team management of Front Office and Back Office teams, including planning, definition of tasks, review of service level, quality control, risk analysis, call handling status and escalation, status reports (daily, monthly, yearly), problem reporting and organisation definition.
- Coordination of the team responsible for the technical implementation and the support of the Virtual Clerk project (remote assistance to conference participants)
- Coordination of the team responsible for the technical implementation and the support of the Digital Signage project (display of meeting related information in public areas)
- Resource management: planning of resource usage (shifts, holidays) and estimation of costs, timescale and resource requirements for the expected level of service.
- Activities tracking against the plan, provide regular and accurate reports
- Costs monitoring, timescales and resources used. Take appropriate actions where these deviate from agreed tolerances.
- Manage the change control procedure
- Provide effective leadership for the operational team, ensuring that team members are motivated and constantly developing their skills and experience.
- Participation in coordination and project meetings
Successful Candidate
- Team management skills, communication, motivation skills
- Project management skills
- Ability to cope with fast changing technologies used in application developments
- In depth knowledge of Web RTC, PHP, HTML5 and JSON
- General knowledge of Wowza Streaming Engine and Digital Signage solutions
- Deep interest for audio and video applications.
Due to the particular nature of a large international organization such as the European Commission, candidates should also have the following non-technical skills:
- Ability to work in multi-cultural environment, on a large project
- Ability to participate in multilingual meetings, ease of communication in French and/or English
- Ability to write documentation in English
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with 50,000 employees worldwide.