Package Description
Salary information available upon application – Relocation assistance will be provided.
Job Introduction
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Due to continued growth, we are looking to recruit a Swift Expert on our prestige customer site in central Frankfurt, Germany.
Main Responsibilities
- Provide 3rd level support for operational SWIFT infrastructure. Identify any need for preventive or remedial maintenance throughout the use of diagnostic tools.
- Investigate, diagnose and resolve system problems using available tools and referring to external suppliers if required.
- Participate in the definition of concepts and design of the customer’s SWIFT infrastructure including high availability and contingency solutions.
- Support in the implementation of the customer’s Target 2 integration.
- Development of customer’s SWIFT infrastructure harvesting best practise and tailoring to customer’s specific requirements. Documenting installation and operational procedures for deployment by Data Centre Operations.
- Plan, prepare and document maintenance activities such as software upgrades and patching.
- Contribute to the development of IT solutions in production by advising on the impact of planned changes, assisting Data Centre Operations in roll-out and post implementation.
- Maintain accurate and up-to-date technical documentation related to the customer’s SWIFT infrastructure. Transfer knowledge to colleagues and ensure adequate documentation is available.
- Participate in the design and preparation of recovery and contingency exercises to ensure that Data Centre Operations can recover systems in accordance with predefined plans and documentation.
Successful Candidate
The ideal candidate should have at least 10 years of relevant experience.
Education and qualifications:
Engineering and design experience
Knowledge and skills:
- Expertise in engineering, design, support, administration and maintenance of mission critical production Linux and Solaris server systems (Solaris shall include at least Solaris 10).
- Experience with engineering, design, support, administration and maintenance of mission critical production SWIFT infrastructures. Expert knowledge on current versions of Alliance Web Platform, Alliance Access, Alliance Gateway, Luna HSM and experience with platform upgrades and migrations.
- Experience with engineering, design, support, administration and maintenance of mission critical production Oracle RDMBS. Familiarity at least with version 11g and core backup & availability features like RMAN, Dataguard and RAC.
- A good command of English with proven drafting ability
- Experience with supporting, administering, maintaining or engineering Windows 2008 or higher server systems
- Experience with scripting technologies like Bash or Powershell
- Experience with Target 2 concepts and implementation
Behavioural competencies:
- Is a strong communicator, both orally and written, good at developing and visualising concepts, using simple/clear words to communicate ideas tailored to the audience
- Is excited about information technology in general and proactively expands her/his skillset and keeps her/his knowledge up to date
Additional desirable behavioural competencies:
- Shows initiative and is able to drive assigned tasks to completion in an independent manner, while at the same time aware when to seek guidance or when it is advised to involve management
- Stays calm under pressure
- Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals
- Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Serco is a values-led company and our culture and ethos are at the heart of everything we do.
These are core values that employees live by at Serco:
• We value working with our customers in a collaborative, flexible way.
• We encourage social responsibility, treating people in the way we would wish to be treated.
• We instil a stimulating culture where people feel they can personally make a difference.
• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.
