Service and Mission Management Support (System Engineer) (EUSPA)

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

For our client, European Union Agency for the Space Programme (EUSPA), we are looking for a Service and Mission Management Support (System Engineer) for multiple locations in Europe: Prague (Czech Republic), Madrid (Spain), Noordwijk (the Netherlands), and Toulouse (France).

Please note that this role provides a 1 year  support contract starting from 01/02/2024.

The activities below will include frequent access to EUSPA classified security areas and systems and will require the candidate to have a Security Clearance. Meetings to other EUSPA premises in Europe is foreseen.

Role Responsibility

As Service and Mission Management Support (System Engineer) you will concentrate your activities on the following:

• Contribute to the preparation of the service evolution plan integrating the system evolution plan, the respective service roadmaps, the security risk treatment plans and other inputs and including elements of schedule, cost, risk, performance.
• Support the organization and execution of the Service Exploitation Reviews (biannual review on the delivered service provision quality) and for the reviews related with the different services evolutions (new Service Concept Review, Service Consolidation Review, Service Validation Review).
• Support implementation of exploitation change control boards (CCB) structure;
• Preparation, review and administration of change requests, including the participation to the relevant CCB and the Engineering Board as needed.
• Analysis of the services provision changes, services roll-out implementation of the new system releases, the services provision risks and the contracts change proposals.
• Participate to boards, reviews and progress meetings dealing with service management, provision, exploitation and validation.
• Support the monitoring, coordination, control and reporting on the Programmes activities.
• Support the configuration management and ensure respect of the exploitation obligations defined in the CA and PMP (with EC).
• Support to the coordination baseline documentation.
• Contribute to the monitoring and supervision of Services KPIs, incidents, user requests and related Service Communications.
•  Support to International cooperation, International Committees, including for Search and Rescue and signal/frequency coordination’s.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Master’s degree in Engineering.

MANDATORY EXPERIENCE REQUIRED

• From 2 to 10 years of relevant  experience in ground segment or system engineering experience in the space industry
• Experience in GNSS in particular on Galileo and EGNOS is a strong asset;
• Experience with European Space Programmes (Copernicus, Galileo , Space Doman awareness or Govsatcom)
• Experience with COMSEC items and PRS information is a strong asset;
• Experience with DOORS is a Plus
• Availability to go on missions

ADDITIONAL NOTES:

• Fluent in English, both written and spoken.
• SECRET UE/EU SECRET Security Clearance is mandatory
• Candidates must be eligible to work in the EU.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Company events

• Access to training 

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

Serco European Agencies