Package Description
What we Offer
- Competitive Salary
- Corporate Benefits Package
- And the chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
In Europe, we work closely with our customers to deliver custom-made and specialized services across International Organizations, Space, Immigration, and Defence. We provide tailored services for various public sector bodies including European Institutions, the Belgian and German Defence, the European Space Agency, and the European Organization for Nuclear Research (CERN). Our expertise spans IT services, Facility Management, Space Research, and Operations.
We’re looking for a Senior Business Analyst, to reinforce the team in our office in Belgium.
Main Responsibilities
Are you looking to secure a career in a public sector environment? We would love to hear from you!
As Business Analyst you will be responsible for:
- Understanding business needs as they relate to a business change or transformation
- Eliciting, validating and documenting business and technical requirements.
- Produce detailed User Stories that offer a description of the situation, identify the scenario, document the business requirements and specify the necessary acceptance criteria
- Explaining technical jargon to non-technical/commercial teams
- Proactively communicate with external and internal stakeholders to analyse information needs, functional requirements and business processes
- Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
- Model and map as-is and to-be business processes with associated gap analysis and improvements to systems
- Run workshops and training sessions
- Contribute to training and support for people affected by new systems and processes
- Work with internal development teams to oversee the implementation of new technology and systems
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.
Successful Candidate
Essential technical and professional skills, knowledge and qualifications
- Has a good understanding of creating processes, process flows, BPM2.0
- Methodical and structured, aware of architecture
- Strategic and tactical thinking, analytical
- Organising workshops, working with multiple stakeholders to gather insights, knowledge, and experience to map as is and to be(optimised) processes.
- Excellent stakeholder management.
- Collaborative, understands business and IT. Confidence working with complex data and systems.
- Consultancy background, min 10 years’ experience
- A recognised qualification in Business Analysis, preferably certified through the BCS
- Clear communication skills
- Time management and organisational skills
- A self-starter with the ability to work in a fast paced, changing environment
Languages Required
- English ( Mandatory )
- German ( Desired )
Additional/special features of the role
The role requires the individual to have had previous experience in a similar or related role.
About the Company
Serco is a global team of 60,000 professionals dedicated to delivering essential public services worldwide. As innovators, we strive to redesign and enhance public services for the betterment of all. Our offerings include a chance to contribute to innovation in the public services sector, a company deeply passionate about diversity and inclusion, and a friendly, supportive, and professional environment that respects your work-life balance.
Why Should You Join Serco ?
- Contribute to innovative projects in the public services sector, and making a difference.
- Your contributions are valued and recognized, with opportunities for professional/personal growth.
- Be part of a company passionate about diversity and inclusion
- Enjoy a friendly and professional environment that respects your work-life balance.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.