RT-S/NAV-MMC/00073 Documentation Control Backlog Support

Job Introduction

Serco Nederland BV,/ Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for a Documentation Control Backlog Support based at ESTEC.

Role Responsibility

The support is to be focused on the Galileo Project documentation. The backlog also includes partially verified or partially uploaded documentation that is already at archive stage, but where the in-processing, filing or archiving tasks have been performed only partially. This is typically the case for documentation that was not fully inprocessed (e.g. missing original file format or missing attachments), reduced checks were performed (partial document verification) or metadata was not fully determined and entered in the repository. Documentation control comprise the task areas of in-processing (handling), filing (organization and metadata) and archiving (NAV libraries).

The ideal candidate shall perform document control duties for the NAV Directorate. The service involves the task areas of

• in-processing, e.g. transfer of files from data sources to work-areas
• filing, comprising data organization and metadata identification
• archiving either in documentation management systems or storage areas, either digitally or physically.
• reporting, i.e. statistics, KPIs, problems and progress status

The prime focus for the post holder is the backlog including data packages and documentation that was processed incompletely in the repositories. The priority which data to process is defined by ESA/NAV according to needs.

The Key Person will interface mainly the Head of the Configuration and Data Management Unit and configuration Management Officers in NAV. Specific duties include:

• in-processing, comprising
• transfer of files from data sources such as SFTP or shared drives to work-areas
• checking of files against the NAV CADM and subordinate requirement lists
• checking physical media and extraction of data and files
• recording problem documents and interfacing originator for resolution
• identification of documents checked and ready for upload to the repositories
• identification of special data files such as ITAR and application of special procedures
• filing, comprising
• data organization and metadata identification (fields required)
• identification or creation of target areas for final repository of files, including folders and logical groups (collections, libraries etc)
• preparation of upload sheets to repositories, i.p. Eclipse/DCCM
• preparation of transfer of selected files to shared drives, Sharepoint application and alike
• modification of document metadata as corrective measure if required
• modification of contractor input sheets, e.g. wrong text or XML delivered file records
• insertion of all required metadata to the target repositories
• review and update of metadata already existing in the repositories, e.g. after check process of documents already uploaded
• generation and update of records for NAV unclassified documentation flow tracking system (i.p. GDRTS for Galileo)
• transmission of counter-signatures
• archiving, comprising
• file upload to, update of or deletion from the target repositories
• general health and consistency check of repositories in the documentation management system if required
• transfer of selected files to shared drives, Sharepoint application and alike
• transfer of media (CD/DVD/USB/HDD) to dedicated physical storage areas
• reporting, comprising
• generation of document control activity statistics,
• generation of monthly KPI figures
• generation of problem reports
• generation of work progress status and predictions

The ideal candidate may have to perform additional tasks and procedures in the context of NAV documentation control not mentioned above.

Successful Candidate

The successful candidate must bring a University degree (Bachelor) from a recognised Institution of secondary studies or equivalent qualification in Business Administration (or Communications as relevant), with minimum 2 years of relevant experience.

The Key Person requires appropriate skills and specific experience in the following fields:

• A sound and proven experience in documentation control and some in overall configuration management,
• A sound and proven experience working in a documentation management or library service and documentation control tools as well as MS office tools,
• A good knowledge of the NAV directorate’s programmes,
• An in-depth knowledge of the documentation control procedures in NAV (or to be acquired before start of service in coordination with NAV-MMC in a time frame to be agreed),
• A very good knowledge of the major NAV documentation management system types (mainly, but not limited to Polaris, Sharepoint, Shared Drive),
• Familiarity with typical documentation control in ESA,
• Demonstrated customer and service-oriented personality, able to work autonomously in the field of documentation control,
• A very good knowledge of the English language.
• Eligible to apply to a personal security clearance

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies