RT-C/EOP-PM/00101 Assistant Programme/Project Controller

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our activities in ESTEC, we are currently looking for an Assistant Programme/Project Controller.

Role Responsibility

The ideal candidate shall support the Earth Observation (EO) Programmes Directorate, assigned to the Future Systems Department, which is located at two ESA sites – namely ESTEC (including the EOP-8M Division) and ESRIN (including the EOP-8A and EOP-8C Offices and the newly established 8-lab). He/she will:

• Support in managing the Department’s programme activities and milestones in liaison with the managers in the Department;
• Integrate inputs and provide overview of resource requirements;
• Interface with other assistant administrators and project controllers as well as with managers of other Departments as required;
• Prepare and assist in producing programmatic status reporting as required;
• Support developing and maintaining the integrated planning of the Department resources and calendars;
• Support the preparation and conduct of internal and external audits;
• Prepare minutes of internal management meetings, integrating various inputs, and maintain consolidated action item lists for the Department, tracking actions so that they are discharged in coherence with the established procedures;
• Interact with staff in the Department as well as with other teams in the Directorate in order to plan, facilitate and stimulate the exchange of information, in particular within the Department since this is located in two different sites and therefore requiring efficient and timely exchanges, including organization of ad-hoc meetings, video-conferences, workshops and seminars, as needed;
• Identify new topics for cross-site coordination and propose specific actions for harmonization and coordination;
• Collate and organise high-level information related to ESA management, programmes and activity plans in support of wide-ranging interactions relevant to the Future Systems Department;
• Pro-actively manage the internal and external information tools (e.g. SharePoint, web pages, etc) for the Department-related internal and external communications, including writing and editing web pages and circular letters, interacting via social media, etc.
• Support handling of documents from local DMS, including their maintenance according to QMS procedures, as well as from DMS’s of external partners and/or industry, from out of paper archives and other sources like ESA libraries, etc;
• Support project controllers as needed in preparation and administration of procurement actions;
• Act as a point of contact for all documentation/administrative tools (e.g. DMS, RID system, action item database, etc.) used in the Department, acting as focal point for all such tools used in the Department;
• Support the configuration management and risk management processes within the Department;
• Compile periodic reports from inputs from various contributors for review and finalisation by the Department Head;
• Support coordination and organisation of Department-level internal and external meetings and reviews;
• Manage the procurement of promotional items for the Department;
• Oversee the administrative policies at Department level;
• Handle communications and events of interest for the Department, including conferences, workshops, courses, etc.

Successful Candidate

The successful candidate shall bring a University Degree (minimum Bachelor level) and ideally 5-7 years of experience in administrative support, writing/editing or other relevant experience.

The Key Person requires the following:

• Some background in (elements of) information science and technology, preferably achieved in a computer engineering environment and including some programming knowledge.
• Excellent inter-personal skills, e.g. communicating and interacting with individuals at all levels, and the capability of identifying priorities and handling high workload with a proactive approach to problem solving.
• Excellent planning and organisational skills, as well as initiative and motivation to perform to high standards in a demanding environment.
• Ability to travel frequently between sites, namely ESTEC and ESRIN, and flexibility with the working schedule.
• Proficiency in office automation and database software packages and in planning control tools is also required, with ability and interest to learn other applications and tools within an infrastructure based on innovative solutions.
• An open multi-cultural attitude, while caring for accuracy on the job and trustworthiness.
• Experience in an international organization or multi-cultural working environment will be a key asset.
• Interest in technical, programmatic and policy issues of ESA EO programmes, with a desire to learn and ability to think “outside the box”, is an asset.
• Knowledge of ESA administrative and financial processes and experience with SAP and with ISO9001 certification projects is an asset.
• Full and proven fluency in the English language, spoken and written, as well as knowledge of another European language are mandatory.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies