Package Description
Salary information available upon application – Relocation assistance will be provided.
Job Introduction
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Due to continued growth, we are looking to recruit a Proxy and Web Server Expert on our prestige customer site in central Frankfurt, Germany.
Main Responsibilities
- Provide 3rd level support for operational web servers and proxy servers on Linux and Windows platforms. Identify any need for preventive or remedial maintenance throughout the use of diagnostic tools.
- Investigate, diagnose and resolve system problems using available tools and referring to external suppliers if required.
- Participate in the definition of concepts and design of the customer's website and customer's proxy infrastructure including high availability and contingency solutions.
- Development of the customer's Website and customer's proxy infrastructure harvesting best practice and
tailoring to customer's specific requirements. Documenting installation and operational procedures for deployment by Data Centre Operations. - Plan, prepare and document maintenance activities such as software upgrades and patching.
- Advice projects on best practise and the customer's infrastructural standards for interfacing with the customer's
website and customer's proxy services. - Contribute to the development of IT solutions in production by advising on the impact of planned changes, assisting Data Centre Operations in roll-out and post implementation.
- Maintain accurate and up-to-date technical documentation related to the customer's website and proxy services. Transfer knowledge to colleagues and ensure adequate documentation is available.
- Participate in the design and preparation of recovery and contingency exercises to ensure that
Data Centre Operations can recover systems in accordance with predefined plans and
documentation.
Successful Candidate
The ideal candidate should have at least 10 years of relevant experience.
- Engineering and design experience
- On-call duties possible
Knowledge and skills:
- Expertise in engineering, design, support, administration and maintenance of mission critical production Linux server systems, including expert knowledge in scripting.
- Experience with engineering, design, support, administration and maintenance of mission-critical production Apache web servers, including log analysis and problem solving.
- Familiarity with key concepts relevant for web servers like HTTP, HTTPs, SSL/TLS, DNS, and load balancing technologies.
- Experience with engineering, design, support, administration and maintenance of mission-critical production Proxy servers including log analysis and problem solving. Familiarity with key concepts relevant for proxy servers like HTTP and SOCKS, and network traffic analysis.
- A good command of English with proven drafting ability
- Experience with supporting, administering, maintaining or engineering Windows 2008 or higher server systems
- Experience with supporting, administering, maintaining or engineering MySQL database systems
- Experience with scripting technologies like Bash or Powershell
- Experience with McAfee Web Gateway appliances
- Familiarity with content delivery networks (e.g. Akamai or Cloudflare)
Behavioural competences:
- Is a strong communicator, both orally and written, good at developing and visualising concepts,using simple/clear words to communicate ideas tailored to the audience
- Is excited about information technology in general and proactively expands her/his skillset and keeps her/his knowledge up to date
- Shows initiative and is able to drive assigned tasks to completion in an independent manner, while at the same time aware when to seek guidance or when it is advised to involve management
- Stays calm under pressure
- Is a team player, ready to step in when needed, tactful when dealing with colleagues and shows commitment to the achievement of team and organisational goals
- Strives to provide a good service to the customer and is ready to go the extra mile while at the same time managing expectations in view of organisational resources and strategic directives
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Serco is a values-led company and our culture and ethos are at the heart of everything we do.
These are core values that employees live by at Serco:
• We value working with our customers in a collaborative, flexible way.
• We encourage social responsibility, treating people in the way we would wish to be treated.
• We instil a stimulating culture where people feel they can personally make a difference.
• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.
