People Service Manager

Job Introduction

Serco is a leading Space Services Provider with thousands of skilled resources that has supported over 50 space missions on behalf of more than 10 Space or Government agencies around the globe, including the ESA and NASA. Serco offers space capability across the full space lifecycle from satellite testing to Launch services, LEOP to spacecraft operations, space surveillance to data management, and supporting downstream application development. With over 55 years history in the space sector Serco is well placed to contribute to National strategies and New Space ventures who want to scale their businesses/organizations with skilled talent.

Are you ready to support space exploration as a People Service Manager? We have an opportunity for you to join our team in the Netherlands. If you're enthusiastic about entering the thrilling realm of space and becoming an essential member of our team, we would love to hear from you.

Role Responsibility

Reporting to the EFC2 Operations/Contract Manager, the appointed candidate will undertake the following:

• Employment engagement by ensuring regular My-catchup, training and development plan in line with professional and personal growth, recognition, communication and ensuring Serco values are followed.
• Manage the day-to-day operations with our employees located on the client site. Act as an interface between the client and our employees when needed.
• Monitor, control, and support service delivery; ensuring systems, methodologies and procedures are in place and followed.
• Monitor all contractual KPIs on a regular basis, propose and implement the improved ways we report and monitor them.
• Drive internal and client review meetings covering performance and quality of the support delivered to the client.
• Provide regular and accurate management reporting on the Service performance.
• To develop and maintain a network of relationships with the customers in order to anticipate and meet customers existing and future needs.
• Understand the overall Serco Europe Growth strategy, interlock and collaborate with European colleagues to achieve business goals.
• Quality assurance, environment, health and safety on the assigned contracts.
• Leading customer service excellence and a continuous improvement culture.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• University degree, or proven ability to perform the tasks commensurate with such a formal academic qualification.
• People Management experience, preferably in the Space and/or Service industry.
• Ability to manage and engage with people at a client side.
• Ability to influence internal and external stakeholders to deliver positive results.
• Excellent interpersonal skills.
• Conflict management experience/capability.
• Ability to work under pressure
• Ability to mediate and negotiate complex situation
• Ability to multitask
• PC literacy, especially relevant Office 365 tools.
• Excellent command of English, with proven written ability.
• A working knowledge of Dutch language would be a strong advantage.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Company events

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here. 

Serco European Agencies