Operations Engineer

Package Description

Joining Serco Italy’s amazing team offers:

• Competitive Salary 
• Great career opportunities in the Space industry
• Corporate Benefits Package
• Support provided to EU Nationals requiring relocation – Information available upon request
• Company events
• International environment

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Dedicated to the European Space Agency’s Earth-observing activities, ESA-ESRIN is the European centre of excellence for exploitation of Earth observation missions. The mission and payload operations of ESA's Earth observation satellites are managed here, and ESRIN is the primary source for the acquisition, distribution, and exploitation of data from these and other non-ESA satellites.

Serco Italy has a long history of providing Earth Observation operations, maintenance and front-end services to ESA. To provide continual service improvement, Serco has recently introduced a special focus on evolution and innovation, with the aim of supporting ESA in further evolving the services and products.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of Operations Engineer  in Frascati !

Main Responsibilities

As Operations Engineer you will be responsible for:

• Monitoring and operating ESA Earth Explorers Live Missions, ESA Heritage Missions, ESA Third Party
• Investigating and identifying the root causes of operational issues
• Vigilantly observing and analysing performance results and systems functioning to identify areas for improvement and optimize processes
• Developing corrective actions to resolve operational issues
• Supporting the start-up and integration of new operations projects
• Creating scripts to automate standard tasks
• Managing system and application incidents to quickly restore services
• Locating and addressing the underlying root causes of system and application problems to prevent incidents from recurring
• Managing software change and release, integration and validation activities, software installation and operational verification
• Transforming data to standard satellite formats and ensuring the dissemination of satellite data to end-users
• Establishing, documenting, and maintaining operational procedures
• Collecting, analysing, and summarizing engineering and operating trends and data
• Analysing customer needs and problems to recommend new solutions
• Generating ideas to innovate managed applications and contributing to their continuous evolution
• Regularly interacting with technical, applications, and operational staff to ensure system integrity and security
• Monitoring applications and analysing alarms
• Interface with third-party suppliers
• Supporting technical notes editing
• Generating and maintaining operational procedures and work instructions
• Executing regular application maintenance activities

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

Successful Candidate

Your skills:

• Proficient Linux Shell scripting
• Proficient in Linux and Red Hat
• Knowledge of HTML and XML
• Knowledge of Apache, Tomcat, Python programming, OpenLDAP
• Knowledge of Database technologies such as MySQL, Oracle, PostgreSQL, SQL, ElasticSearch
• Basic understanding of Networking concepts
• Experience in Requirements Definition and Analysis, Project Planning and Reporting
• Familiarity with Docker, Kubernetes, as well as Storage and other Cloud technologies
• Proficiency in English, including English Technical Writing Skills 

Nice to have:

• Experience in ESA environment
• ITIL Foundation Certification (V4)
• Knowledge of ESA ECSS standards
• Knowledge of Satellite products standards 
• Knowledge of Gifana/Kbana technology

Additional:

• Strong communication skills
• Ability to work effectively in a team environment, meet schedules and milestones
• Ability to work under pressure
• Proactive problem-solving skills
• Ability to work collaboratively and share knowledge
• Willingness to travel abroad for short-term periods

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco manages the Earth Observation technical infrastructure at ESA's European Space Research Institute (ESRIN), which includes the Data Centre; Earth Observation Data Preservation systems; Antenna and associated Laboratory; the Control Room for Earth Observation Payloads (CREOP); and the Virtual Reality Theatre.

This managed service is part of the wider Earth Observation Payload Data Network through which ESA’s Earth Observation data is distributed worldwide.

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.