Mission Desk Service Manager (ESA-ESTEC)

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Company events

• Access to training 

• Access to the sport and social recreational facilities at ESTEC Escape Recreation Centre

Job Introduction

Serco is a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

We are seeking a Mission Desk Service Manager to work on our Customers Site (ESA-ESTEC) in the Netherlands. This is a fantastic opportunity to get into one of the most sought-after space agencies in the world. The Mission Desk Service Manager is responsible for variety of administrative and financial tasks in Serco’s Mission Desk service in the Financial Operations Division at ESTEC. The mission desk is responsible to process all that is related to travel (missions) for internal and external staff of the agency. You will be leading a team of administrators, and you will work close with the management of the client to ensure that all KPI’s for the service are delivered. 

Main Responsibilities

As Mission Desk Service Manager you will concentrate your activities on the following:

• Lead and support the team.
• Responsible for the overall rendering of the service and act as the unique interface with the Agency’s Travel Settlement and Payable Accountant perform the ‘end of month’ procedure in all MOS databases and inform CASP once performed.
• Receiving mission claims and checking supporting vouchers and invoices.
• Calculating the settlement of the mission based on the rules of the agency.
• Entering the settlement data into the customer’s database.
• Filing the vouchers, invoices, and other supporting documentation.
• Receiving and checking invoices from travel agent and car hire and entering the data into the customer’s database.
• checking any advance payment requests for (seconded) staff going on launch campaign or advance requests for conference fees.
• Corporate credit card execution and ticket discrepancies reconciliation.
• Ticket error list rectification and statistical projection.
• Payment list proposals checking and execution.
• Uploading invoices and credit notes in SAP.
• Rectification of SAP-posting error log.
• Providing staff with information about the ESA rules on missions, as well as with explanations concerning settled travel claims.
• Creation of statistics and reports as requested.
• Leading knowledge transfer and retention within the team and service.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Strong communication skills, you are pro-active, a natural leader with a strong sense of responsibility and good analytic skills. You feel attracted to work in an international, ambitious, and pioneering environment.
• Have a bachelor’s degree in accounting or any relevant area.
• 4-6 years of proven professional experience in leading a transactional focused team.
• Have experience with transactional accounting teams (Accounts payable, Accounts receivable or Expense claim processing).
• IT literate with advanced Excel skills and knowledge of SAP.
• Fluent in English and preferably another European language (in word and writing).
• Experience as a user of SAP in particular ECC module and Concur and familiarity with relevant ESA corporate applications is an asset.
• Familiarity with modern office automation tools and techniques, in particular Microsoft Office or equivalent, as well as customized database and software applications.
• Capacity to identify priority actions and to handle high workloads.
• A sound and proven experience in providing a customer-oriented service with an eye for processing and workflow.
• Possess effective communication skills.

In addition, you:

• Are a professional with a strong sense of responsibility.
• Are a natural leader.
• Have experience in working in large governmental organizations.

You will have an advantage if you:

• Speak another European language.

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.