Management System Support (ESA-ESTEC)

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Support provided to EU Nationals requiring relocation – Information available upon request

• Company events

• Access to training 

• Access to the sport and social recreational facilities at ESTEC Escape Recreation Centre

Job Introduction

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

We are seeking a Management System Support Engineer to work on our Customers Site (ESA-ESTEC) in the Netherlands. This is a fantastic opportunity to get into one of the most sought after space agencies in the world. The support period is from 01/09/2023 to 31/03/2024.

The candidate will provide expert support to the section activities in the area of quality, with specific focus on Quality Management System (QMS) of ESA Corporate and ESA Application Directorate(s).

Main Responsibilities

As Management System Support Engineer you will concentrate your activities on the following:

• Supporting the Quality Management activities in ensuring the Quality Management Systems operations and improvements, including review of existing internal processes and tools, support in the definition of new processes, collection and analysis of quality statistics
• Supporting implementation of the ISO 9001 standard requirements
• Liaising with ESA Directorate’s Quality Management Representatives to find and further exploit QMS synergies, learning and planning optimisations
• Supporting the preparation and contributing to the QMS related meetings, trainings and Workshops
• Supporting the organisation and preparation of the Quality Management System reviews to allow evaluation of the overall system effectiveness
• Organising and supporting periodic third-party audits to maintain the associated certification
• Planning, organising, performing and following up internal quality audits and audits of external providers, assessing compliance with baselined quality requirements. This role also include the maintenance of the list of internal auditors
• Maintaining the QMS site and systems
• Providing support to the preparation of quality plans, procedures and supporting documentation
• When necessary analysing non-conformances, problems, customer complaints, following up implementation of related corrective actions
• Contributing to the dissemination of the results of the activities performed and the transfer of knowledge across the Agency
• Participating and contributing to R&D activities (within the candidate’s field of competence) covering both short and long-term needs
• Duties may also include supporting other activities within the candidate’s field of competence.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Master degree in engineering, preferably related to space
• At least 4 years of 4 years of Quality Management System experience
• Experience in the definition, implementation, improvements and certification of quality management systems compliant to ISO 9001
• Lead Auditor training and experience
• Knowledge of EN9100, ISO 14001, OHSAS 18001 or ISO 27001 standard is considered an asset
• Knowledge of ESA and its programmes and projects
• Knowledge of ECSS standards is considered an asset
• Excellent interpersonal skills are needed, together with a high degree organizational and communication abilities
• Comfortable with working in a diverse and multinational team environment
• Ability to work independently and establish good working relations with relevant actors in ESA and Industry
• Proficient in the English language, both written and spoken
• Knowledge of another EU member state language is an asset
• Candidates must be eligible to work in the EU.

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

About Serco

Serco Europe has operated in the Netherlands and Spain over the past 30 years, mainly in the field of Space. Serco Netherlands and Spain have a long history of partnership and trust with the European Space Agency (ESA).

In both countries, Serco is proud to deliver the highest calibre of people and services at ESTEC (ESA’s technology and engineering hub) and ESAC (ESA’s Astronomy and Science centre).

At the heart of its business, Serco Netherlands and Spain source, train, care and support employees, enabling them to better pursue their dreams of working in the Space industry in excelling in the delivery of essential public services.

Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.