RT-S/SCI-MT/00156 IT Support Engineer – Junior

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

For our activities in ESTEC, We are looking for a competent junior Help Desk Technician to join a user support team providing technical assistance to a user base of around 250 people. The selected candidate will answer queries on basic technical issues and provide working solutions. The candidate should have experience with computer and software usage and be able to communicate effectively.

Role Responsibility

The successful candidate will focus his/her activities on the following:

• Provide friendly and helpful customer service as a first point of contact for customers seeking technical assistance over phone, email and in person
• Troubleshoot technical issues and provide appropriate solutions.
• Escalate unresolved issue to the next level of support personnel
• Provide users with accurate information on IT products and services
• Record issues and resolution in a call logging system
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Perform user administration tasks
• Printer consumable maintenance
• Poster printing
• Rotation of backup tapes

Successful Candidate

The successful candidate will bring:

• Experience as helpdesk technician or other customer support roles (Minimum 2 year)
• Knowledge of office automation products (printers, digital senders, projectors)
• Knowledge of Microsoft Office and related products
• Good understanding of Windows, Mac, mobile devices and other tech products an advantage.
• Good troubleshooting skills
• Good English essential
• Customer orientated
• Methodical and flexible approach
• Ability to work as part of a team or individually

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Fixed-term contract for 1 year with a possible extension of an additional year.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies