Package Description
Full details on application
Relocation assistance provided, (if applicable).
Job Introduction
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you.
Main Responsibilities
Main tasks and specific technical competencies
The selected candidate will be responsible for the support and improvement of the storage service while working in the Storage and Backup Team in the Data and Network Section in the Infrastructure and Network Operations Division. The selected candidate will be reporting to the team coordinator and working in close liaison with the client teams for storage services, namely 2nd level system administrators and other engineering and project teams. Furthermore, the envisaged adoption of converged systems and a new platform for NAS (CIFS and NFS file services) will require the successful candidate to liaise with business service coordinators and interact with end users.
In this context, each of the following technical competencies and experience are desirable and will be considered an asset during the evaluation:
- excellent experience with Netapp FAS or IBM N-Series;
- proven experience with IBM storage systems (e.g XIV, DS8K, V7000) and Brocade SAN;
- understanding of server administration or converged systems (e.g. Flexpod);
- excellent understanding and experience with data protection concepts such as storage snapshot, backup and recovery solutions (e.g. TSM, SnapManager)
- proven experience with storage management/monitoring tools (e.g. HP SOM, Netapp OCI or IBM Spectrum Control)
- proven experience with IT Service Continuity Management activities, either testing or participating in disaster recovery scenarios;
- process-oriented approach based on working knowledge of IT Service Management standards, such as ITIL, in particular in the areas of incident, problem and release management.
Successful Candidate
The ideal candidate should have at least 10+ years of relevant experience
General specifications
Position-specific expectations (all mandatory)
- Engineering and design experience
- On-call duties possible
Generic technical competencies (all mandatory)
This position is established with the following mandatory requirements:
- excellent experience in developing and supporting storage systems and storage area networks
- excellent experience with Netapp FAS or IBM N-Series
- good command of English with proven drafting ability
Behavioural competencies
- ability to effectively communicate with stakeholders at different levels, using technical or nontechnical language and/or documentation as appropriate
- manages multiple assignments and tracks progress on numerous processes simultaneously
- good analytical skills and problem-solving orientation
- shows cultural-awareness required to work well in an international team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 100,000 employees worldwide.
