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IT Process Engineer / Specialist (3-month mission)

Job Introduction

Serco Nederland BV,/ Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

We currently have an exciting opportunity for an  IT Process Engineer / Specialist based at ESOC.

Role Responsibility

The ideal candidate will focus his/her activities on the following:

  • Analyse, review and assess existing service management processes and documentation;
  • In collaboration with the project team amend and improve processes and workflows;
  • Documentation updates/creation (Process flows and descriptions);

The Ideal Candidate

The successful candidate should have the following skills and experience:

Essential for the position is the following:

* Extensive experience designing, implementing and maintaining IT service management processes (ITIL based);

* Proven ability to quickly gather and analyse underlying workflow and process data/information;

* Proven documentation skills (including VISO process drawings and process descriptions);

* Excellent experience with common ITSM toolsets;

* Project management experience;

* Good communication skills;

* Strong interpersonal skills, self-motivation and ability to work in a team;

* IT service management background;

* In-depth understanding of critical operational environments.

The following is desirable:

* Advanced ITIL certification a plus;

* Experience with HPE/Micro Focus Service Manager a plus.

Documents required:

 Please upload your CV in Europass format (see blank form attached).

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Highly competitive salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

Further information available from the Serco Europe Recruitment Team

About the Company

Serco is one of the world’s largest providers of public services, employing over 50,000 people in over 20 countries.

We work closely with the European Government Institutions & Space Agencies providing crucial Services with over 300 staff members.

The services we provide are often of critical importance to the communities and nations we serve, Providing public services is one of the most satisfying and rewarding careers you can have, you have an ability to make a real positive difference to people’s lives and to your community and country.

As a business which delivers “front-line” public services, employing tens of thousands of people, we are constantly developing and promoting people; our need for skilled professionals is insatiable and few companies can offer as many opportunities for individuals to grow their careers

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you

A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment.

We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation.

Take pride in what you do.

Serco European Agencies

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