Package Description
Full details on application
Relocation assistance provided, (if applicable).
Job Introduction
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 100,000 colleagues globally who are equally as passionate about delivering great service as you.
Main Responsibilities
Main tasks and specific technical competencies
- Support the migration of IT services to new network zones by ensuring reliable monitoring and reporting before and after each migration.
- Ensure the day-to-day operations of the monitoring and reporting infrastructure, identifying any need for preventive or remedial maintenance such as fine-tuning and capacity planning.
- Provide/maintain interfaces between monitoring, reporting, service level management and asset management tools.
- Provide 2nd level support to colleagues from system and application support areas in context of incidents and problems identified or raised by the monitoring facilities.
- Investigate, diagnose and resolve issues in the area of system and application monitoring using troubleshooting tools and techniques and referring to external suppliers.
- Analyse and perform migration of systems/applications into the customer's central monitoring environment in accordance with established procedures, in order to ensure proper IT Service reporting.
- Maintain accurate and up-to-date technical documentation related to the ERM environment.
- Transfer knowledge to colleagues and ensure sufficient documentation is available for tasks to be assigned to first and second level support within the customer’s Data Centre.
- Participate in the update process of our customer network management, monitoring and reporting architectures.
- Support Continuous Improvement process on the tools and processes implemented.
Competencies:
- More than 3 year of experience developing and implementing service releases, activity plans and analysing IT processes in co-ordination with other experts.
- Minimum 3 year of experience in test automation tools.
- Familiarisation with our customer's environment would be an asset.
Successful Candidate
The ideal candidate should have at least 5 years of relevant experience.
Position-specific expectations (all mandatory)
- Bachelor’s degree in information technology, computer science, information system security, or related disciplines
- Engineering and design experience
- On-call duties possible
Generic technical competencies (all mandatory)
- More than 4 years of experience in Enterprise
- Monitoring engineering roles using Enterprise Monitoring tools.
- Minimum 4 years of experience in documenting engineering activities and drafting implementation procedures and scripting capabilities (Perl, Bourne shell) related to monitoring tools.
- Experience integrating new devices into complex Enterprise Monitoring frameworks.
- Deep knowledge and experience with the SNMP communication protocol, MIB integration and trap analysis.
- Knowledge of IT Service Management processes and tools.
Behavioural competencies:
- Knowledge of ITSM best practice and experience with ITSM tools.
- A good command of English with proven drafting ability.
- Shows commitment to the achievement of team and organisational goals.
- Manages multiple assignments and tracks progress on numerous processes simultaneously.
- Uses simple/clear words to communicate ideas.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 100,000 employees worldwide.
