Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring an AI Programme Manager for the European Commission in Brussels and various locations around Europe.
Main Responsibilities
- Lead and support the AI Programme team, in line with corporate management frameworks (PM², Agile@EC) ;
- Monitor and report on Programme execution and delivery;
- Define associated metrics, indicators and dashboards to facilitate reporting;2
- Maintain a registry of Programme activities, their inter-dependencies and synergies;
- Define and maintain the Programme plan in relation to the individual project plans (objectives, scope, tasks, deliverables, milestones, timescales, organizational structure, human and financial resources, procurement requirements, quality, risks/issues etc.);
- Establish quality control mechanisms to maintain Programme auditability;
- Facilitate the management of the stakeholders and ensure transparent communication within the Programme;
- Manage relationships with strategic partners & vendors to ensure alignment with the corporate vision;
- Oversee the intra-Commission and inter-institutional collaboration with other Commission DGs and other EU Institutions, Bodies and Agencies;
- Streamline the contractual & financial agreements (in the form of SLAs and MoUs) for all Programme services.
Successful Candidate
LEVEL OF EDUCATION
Bachelor's or Master's Degree.
The following educational qualifications will be an advantage because of the advanced nature of the Programme in terms of technologies and logistics:
- Science or Engineering degree
- Master of Business Administration (MBA)
KNOWLEDGE AND SKILLS
- Proven experience in Project/Programme Management using PM², Agile methodologies;
- Confirmed experience as Product Owner in large organisations;
- Demonstrable experience in partner/vendor management and contract negotiations (establishment of SLAs and MoUs) ;
- Solid experience in transition management of large, enterprise level Information Systems;
- Good knowledge of application lifecycle management;
- Power usage of Commission project management tools such as Confluence and Jira;
- Very strong drafting and communication skills at least in English, both orally and in writing; additional official languages are an asset;
- Strong analytical skills, ability to approach problems from multiple angles and find creative solutions;
- Ability to produce mature executive summaries, presentations and to engage with stakeholders at any levels, from operational staff to senior management;
- Proven capacity to analyse complex information, to consider options in a clear and structured way, to propose and implement recommendations and to make sound decisions;
- Ability to work effectively both with team members and with customers;3
- Self-motivated and autonomous, with ability to manage and follow up on multiple tasks simultaneously;
- • Ability to work under pressure and with tight deadlines, to make timely decisions, to reprioritize
- tasks responding to changes in a rapidly evolving work environment;
- Ability to develop and set up processes and structures across various fields of activities;
- Strong ability to learn and apply new/emerging technologies.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.