IT Expert (ITE) - 9522

Package Description

Excellent Salary 

Corporate Benefits Package 

Chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a IT Expert for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Main Responsibilities

Are you looking to secure a career in a public sector environment? We would love to hear from you! 

Responsibilities :

• As Project Manager, the Expert is responsible for the planning, execution, and delivery of IT projects in line with recognized management frameworks (PM², Agile@EC); Definition and maintenance of project plans (objectives, scope, tasks, deliverables, milestones, timescales, organizational structure, human and financial resources, procurement requirements, quality, risks/issues etc.); Monitoring and reporting on project delivery; Quality control; Stakeholder management.
• As Programme Manager, the Expert is responsible for managing (large) programmes of the Unit; Lead and support the project management team; Perform analysis, design, and implementation of the workflows and organizational processes; Monitoring and reporting on programme execution and delivery; Maintain a registry of build activities (minor/major projects, development activities, etc.); Define associated indicators and dashboards and contribute to reporting.
• As Security Risk Manager, the Expert will perform security risk assessments and analysis to identify threats, classify and categorize assets, and rate system vulnerabilities so that effective (technical/business) controls can be implemented; Draft IT Security Plans and IT Security Implementation Plans; Define, design and maintain the Unit’s Risk Register; Utilize and contribute to the development of the Commission’s IT Security Risk Management (ITSRM) framework; Manage and support the integration of IT security and security risk during the entire project lifecycle for the development of IT services and systems/products/solutions (security by design); Provide guidance on cybersecurity risk (threat landscape, risk exposure, etc.); Contribute to the initiatives which facilitate the adoption and implementation of the processes and methodologies among stakeholders (presentations, targeted consultancy sessions, case-specific hands-on assistance sessions); Raise awareness of IT security risk and promote a security risk aware culture.
• The Expert will support and implement structural improvements regarding the delivery of Cybersecurity services by contributing to improvements of the processes, tooling and metrics in order to achieve greater quality, efficiency and service continuity.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

LEVEL OF EDUCATION

• Master degree of 5 years

KNOWLEDGE AND SKILLS

• IT Project/Programme Management (using PM², Agile@EC, PM²-PgM methodologies)
• IT Security Risk Management (using the ITSRM methodology)
• IT Security Policies, Standards and Compliance of the Commission
• IT Security Industry Standards (ISO2700x series, NIST, CSA or equivalent)
• IT Security Services operational development and management
• IT Security Architecture
• ITIL based catalogues and service delivery either internal (OLAs) or with providers (SLAs)
• Strong drafting and communication skills in both French and English, both orally and in writing (level 5/5 is required); additional official languages are an asset;
• Self-motivated and autonomous, with ability to manage and follow up on multiple tasks simultaneously;
• Strong analytical skills, ability to approach problems from multiple angles and find creative solutions;
• Ability to produce mature executive summaries, presentations and to engage with stakeholders at any levels, from operational staff to senior management;
• Proven capacity to analyse complex information, to consider options in a clear and structured way, to propose and implement recommendations and to make sound decisions;
• Ability to work effectively both with team members and with customers;
• Ability to work under pressure and with tight deadlines, to make timely decisions, to reprioritize tasks responding to changes in a rapidly evolving work environment;
• Ability to develop and set up processes and structures across various fields of activities;
• Strong ability to learn and apply new/emerging technologies.

Due to the particular nature of a large international organisation such as the European Commission, candidates should also have the following non-technical skills:

• Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team;
• Ability to participate in multilingual meetings;
• Ability to work in multi-cultural environment, on multiple large projects;
• Excellent Team Player
• Ability to understand, speak and write English C1
• High degree of discretion and integrity is required

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion. 

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

Under the DIGIT TM II framework contract Serco provides external service provision in Time and Means for development, consultancy and support in the field of Information Systems for the European Commission, the European Commission Executive Agencies and Joint Research Centre (JRC) on Lot 1, 2 and 3 in Brussels and various locations around Europe.

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

For more information on how the personal data in your application is process, please see the link Data Protection policy here.