IMACD Support Agents

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring an IMACD Support Agents for our European Institutions for IT services across Luxembourg

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

Role Responsibility

As IMACD Support Agents you will be responsible for:

• Support for IMACD operations for End-User equipment (PCs, peripherals and VoIP phones in accordance with user requests and management validation);
• Keep the CMDB up-to-date;
• Prepare IT equipment;
• Manage IT Stock (In/Out), (Physical + CMDB update);
• Manage quarantine;
• Manage hard drive sanitization;
• Manage testing machines;
• installation of standard images on machines;
• Preparation, storage and delivery for donations;
• Storage, selective waste sorting, recycling;
• Identify and escalate major incidents to management;
• Stay current with system information, changes and updates;
• Resolve hardware incidents, replacing or upgrading equipment as necessary;
• Replace hardware;
• Test and maintain equipment.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.

Successful Candidate

The IMACD agent shall possess the following specific skills and experience:

• Experience with MS Office Suite;
• Experience with Microsoft OS (Windows 10);
• Problem solving skills;
• Knowledge of ticketing and CMDB tools;
• Ability to work in a co-operative way;
• Ability to thrive in a fast-paced dynamic environment
•  Attention to detail;
• Strong work ethic;
• Experience in troubleshooting PCs/Laptops/Tablets, VPN, etc.;
• Customer and Service focus;
• Spoken and written interpersonal, communication and presentation skills.
• Knowledge of Ethernet and Wi-Fi networks standards;
• Knowledge of VoIP telephony environments;
• Experience in installing routers, switches and with patching cables
• Knowledge of market standard products (e.g., Windows, PCs, external devices)
• Experience with ticketing tools and configuration management tools

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies