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ICT Infrastructure Engineer

Please Note: The application deadline for this job has now passed.

Job Introduction

At Serco, we strive to promote and enable the diversity, development, wellbeing and safety of our people. We understand that healthier, happier employees go hand-in-hand with strong business performance, enhanced productivity and better outcomes for those we serve. We want everybody who works for Serco to have a positive experience and access to opportunities to develop in their chosen careers.

Dedicated to the European Space Agency’s Earth-observing activities, ESA-ESRIN is the European centre of excellence for exploitation of Earth observation missions. The mission and payload operations of ESA's Earth observation satellites are managed here, and ESRIN is the primary source for the acquisition, distribution, and exploitation of data from these and other non-ESA satellites.

Serco Italy has a long history of providing Earth Observation operations, maintenance and front-end services to ESA. To provide continual service improvement, Serco has recently introduced a special focus on evolution and innovation, with the aim of supporting ESA in further evolving the services and products.

Does working in a Serco environment sound appealing to you?

We would love to hear from you and your interest in the new opportunity of ICT Infrastructure Engineer in Frascati (Rome) !

Does this vacancy not suit your profile? Not to worry, you can send your updated CV to – a member of our Recruitment Team will come back to you shortly after.


Role Responsibility

As part of a team working for major international organisation you will have the opportunity to bring your knowledge of security ( hardware related), networking and infrastructure domains to the used to validate, explore and support all issues relating to infrastructure. Working in a dynamic and international environment.   

The scope of work include:

  • Collecting and analyzing user requirements.
  • Supporting the technical evaluation, design, and procurement of new ICT and security technologies and solutions.
  • Supporting the coordination of the activities aimed to implement and transfer to operations ICT and security services.
  • Providing engineering support to ICT and security services either under development or in operation.
  • Supporting the acceptance of third-party service deliveries.
  • Monitoring, assessing, and reporting on the third-party service performance and deliverables, and identifying areas of improvement.
  • Assessing and verifying the compliance of systems and services design with applicable policies, requirements, and processes.
  • Supporting Data Centre operations, also by coordinating technical interfaces and activities, and providing relevant documentation.
  • Delivering reports, procedures, benchmarks, cost analyses and other requested documentation.

In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Italy and around the world.

Successful Candidate

The following skills and experience are mandatory:

  • A university degree or equivalent qualification, preferably in Telecommunication Engineering or Computer Science.
  • Good understanding of ICT infrastructure and security services (e.g., e-mail, name service, network management, virtual private networks, remote access services, strong-authentication mechanisms, intrusion detection and prevention, content inspection, firewalling).
  • Experience with the design and/or deployment of ICT and security solutions (e.g., routing, switching, Data Centre, firewall) in large infrastructures.
  • Interpersonal and organizational skills, team working capabilities, time management skills, analytical thinking and a problem-solving aptitude.
  • Strong communication and documentation skills.
  • Fluent in English, both written and spoken.

The following skills and experience would be highly desirable:

  • Experience with Software Defined Network technologies (e.g., Cisco ACI).
  • Experience with Public / Private / Hybrid Cloud Infrastructure services and relevant solutions (e.g., VMware, Openstack).
  • Knowledge of main hypervisors (e.g., VMware) and network virtualization (e.g., NSX)
  • Familiar with operating systems (e.g., Linux, Photon OS) and middleware (e.g., webservers, databases).
  • Experience with Containers (e.g., Kubernetes, Docker).
  • Familiar with security standards (e.g., ISO27000 series).
  • Networking / infrastructure certifications (e.g., Cisco, VMware, RedHat).
  • Small projects coordination skills.
  • Experience/Knowledge in the design, implementation, and migration of PDGS architecture based on Kubernetes (K8s).
  • Experience/knowledge of micro-services systems, cloud native applications using container and cloud orchestration technologies.
  • Knowledge of machine learning, optimization problems and artificial intelligence techniques for advanced PDGS automation.
  • Pro-activeness, good communication skills, team player.
  • Result-oriented.
  • Capacity to work autonomously.
  • Capacity to generate good documentation.
  • Strong project management skills
  • Ability to complete complex tasks with minimal guidance and to work and cooperate with others.
  • Experience/knowledge on service/operations best practices (ITIL), management and processes.
  • Ability to coordinate end to end activities and teams.
  • Ability to take ownership and manage end to end problems.
  • Fluent in English, both written and spoken.




Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

Joining Serco Italy’s amazing team offers:

  • Competitive Salary 
  • Great career opportunities in the Space industry
  • Competitive Salary
  • Corporate Benefits Package
  • Support provided to EU Nationals requiring relocation – Information available upon request
  • Company events
  • International environment

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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