Package Description
- Excellent Salary
- Corporate Benefits Package
- Support provided to EU Nationals requiring relocation – Information available upon request
- And the chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organizations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We’re looking for a Head of Programme Delivery Europe, to reinforce the team in our Brussels / Noordwijk / Zurich office!
As a Head of Programme Delivery Europe you will be responsible for delivery oversight of several Digital projects. PM will be responsible for the identification, planning and coordination of a set of digital technology projects. PM will have an overview of the digital projects' life cycle process and leading teams in translating business requirements into functioning solutions.
The successful candidate should have previous experience in digital transformation projects in a complex matrix environment.
This role will deal with various stakeholders and require strong leadership and communication skills. Furthermore, the candidate should be structured, have a sound PM tool and methodology understanding and be able to lead a diverse, virtual team.
Main Responsibilities
Duties:
(S)He will be responsible for
- Develop and execute comprehensive program plans, including scope, timelines, and resource allocation.
- Ensure alignment of program objectives with the company's strategic goals.
- Lead and mentor a small team of project managers by setting clear expectations, providing regular feedback, and fostering a collaborative and inclusive work environment.
- Monitor program progress of the ongoing projects activities, identify inter-dependencies as well as potential issues, and proactively implement solutions to keep projects on track.
- Act as the primary point of contact for program stakeholders, including executives, clients, and team members.
- Communicate program status, risks, and opportunities effectively and provide regular updates to all stakeholders.
- Identify potential risks and issues related to program delivery and proactively implement mitigation strategies.
- Develop contingency plans to address unexpected challenges and ensure the program's success.
- Ensure budget compliance and secure additional resources when necessary.
Successful Candidate
Requirements:
- Minimum 8-10 years of professional experience in similar function.
- Proven experience with large scale digitalization programs.
- Practical experience with methodologies such as Prince 2, ITIL.
- Must be detail oriented, analytical, and demonstrate ability to work in complex international matrix environments.
- Practical experience of working in virtual teams as well as with onshore and nearshore resources.
- Working experience with an EU client or other public institution is an added value.
- Strong communication and interpersonal skills
- Experience with collaborating with developers, clients, other business analysts, Solution Architects.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.