Package Description
Salary information available upon application – Relocation assistance will be provided.
Job Introduction
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Due to continued growth, we are looking to recruit two HPE ALM Tool Support Experts on our prestige customer site in central Frankfurt, Germany.
Main Responsibilities
- Deployment of hosts, software/services, patches and hotfixes, add-ins etc
- License management for the specific products
- Operational support (task and incident management in collaboration with customer's Service Desk)
- Second line user support for end users and project teams
- Communication with software vendor
- Production and update of required documentation
- Interface/integration management (setup and monitoring)
- Workflow scripting for HP ALM in VB
- Certificate management (in collaboration customer's Security)
- Site Administration for HP ALM
- User management for HP ALM
- Site monitoring and optimisation
- Test Lab Management
- Template management and rollout
- Maintenance of Knowledge Base
Successful Candidate
The ideal candidate should have at least 1 year of relevant experience.
- Bachelor’s degree in information technology, computer science, information system security, or related disciplines
- experience with deploying, using, and supporting HPE ALM products as listed below from an administrative
point of view. (M) stands for mandatory, the other items can be learned on the job.
…HPE ALM (M)
…HPE UFT (M)
…HPE PC (M)
…HPE Sync or other data integration/sync tool
…HPE Service Virtualisation
…HPE Network Virtualisation
…HPE CODAR - Basic Oracle DBA competencies (M)
- Windows Server Management (M)
- Scripting/programming
- Behavioural competencies
- shows commitment to the achievement of team and organisational goals
- manages multiple assignments and tracks progress on numerous processes simultaneously
- uses diplomacy and tact when dealing with colleagues
- uses simple/clear words to communicate ideas
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.
Serco is a values-led company and our culture and ethos are at the heart of everything we do.
These are core values that employees live by at Serco:
• We value working with our customers in a collaborative, flexible way.
• We encourage social responsibility, treating people in the way we would wish to be treated.
• We instil a stimulating culture where people feel they can personally make a difference.
• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.
