Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.
What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.
Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
We are hiring an Experienced Business Analyst and DevOps for European Commission DG Informatics (DIGIT TM) in Brussels and various locations around Europe.
If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.
We look forward to meeting you! Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!
Role Responsibility
Are you looking to secure a career in a public sector environment? We would love to hear from you!
Responsibilities :
- Propose solutions by combining IT tools and business process refactoring or improvements based on an in-depth understanding of a specific business domain (see skills).
- Possesses an in depth knowledge of goals and desired objectives of the project.
- Support the implementation of information systems to meet identified business needs, within agreed parameters of cost, timescales, and quality.
- Assistance in Business cases, Vision documents, Project Charters and Security Plans.
- Give proposals for project strategies, planning, definition of tasks and deliverables, review of project deliverables, quality control, risk analysis and management, status reports, problem reporting and management systems, follow up and organization.
- Estimate costs, timescales and resource requirements for the successful completion of each project to agreed terms of reference.
- Prepare and maintain project and quality plans and tracks activities against the plan, provide regular and accurate reports.
- Monitor costs, timescales and resources used. Take action where these deviate from agreed tolerances.
- Ensure that delivered systems are implemented within these criteria.
- Manage the change control procedure gaining agreement for revisions to the project from project sponsors.
- Provide effective leadership for the project team ensuring that team members are motivated and constantly developing their skills and experience.
- Provides progress reporting.
- Interacts and validates requirements with the business.
- Analysis of Business requirements.
- Documentation of Business requirements.
- Business model analysis.
- Business process analysis.
- Business processes modelling.
- Functional requirements and business cases analysis.
- Creates, maintains, prioritizes, and sequences the product backlog based on business value or ROI.
- Creates user stories and acceptance tests from themes and features granular enough for a single sprint.
- Is involved in the decision making process related to user stories scheduling into sprints.
- Supports the team in charge of project activities and review their deliverables.
- Works within the agile process and supports decision making regarding priority, business value, and functionality for all the work done by the agile development team.
- Participates in project planning, daily stand-up meetings (SCRUM).
- May perform the role of Scrum master.
- Participates to retrospectives, sprint and release planning, demos and other Scrum-related meetings.
- Reviews deliverable and demonstrable product version/software functionalities after every sprint.
- Organises live demonstration of the product at the end of the sprint.
- Facilitates the acceptance of the product by the business.
- Assists with internal & external communication by improving of clarity & dissemination of information.
- Supports conception and organisation of user documentation for information systems.
- Supports conception and management of IS and ICT trainings.
- Guidance regarding the use of information systems.
- Assists the management and follow-up of user requests.
- Assists with prioritization and resolution of defects / bugs.
- Participation in user, service and project meetings.
- Participate in functional working groups and progress meetings.
In return, we offer a friendly, supportive and professional environment that respects your work/life balance and ultimately contributes to the delivery of public services in Belgium and around the world.
Successful Candidate
LEVEL OF EDUCATION
- Master’s level or 5 years of higher education
KNOWLEDGE AND SKILLS
- Ability to work autonomously, managing his/her own workload independently, providing status updates, liaising with others and escalating issues as appropriate.
- Teamwork and leadership skills, including ability to work in a friendly, organised, and well-structured manner, also under pressure.
- Excellent communication skills, adaptable to audiences ranging from senior mgmt. to techn. specialists.
- Strong interpersonal skills and ability to understand what each stakeholder wants and needs.
- Aptitude to foster positive relationships.
- Ability to prioritise efficiently and fast.
- Ability to give business and technical presentations.
- Ability to provide coaching and trainings.
- Ability to animate a community of practice.
- Ability to apply high quality standards.
- Ability to cope with fast changing technologies used in OLAF.C.3.
- Strong analytical and problem-solving skills, to help develop creative and practical solutions.
- Capability to prepare clear and well-structured business and technical documents and presentations.
- Ability to participate in technical meetings.
SPECIFIC EXPERTISE
- Excellent knowledge and proven professional experience in the customs policy domain, esp. in the areas of mutual administrative assistance (Council Regulation (EC) 515/97), IPR infringements and cash control (Regulation (EU) 2018/1672).
- Excellent knowledge of and proven professional experience in business process management for large multinational organisations.
- Excellent knowledge and proven professional experience in business process modelling in BPMN.
- Excellent knowledge and proven professional experience in requirements analysis for big data systems.
- Excellent knowledge and proven professional experience in UML and analysis/modelling tools and techniques (use case diagrams, activity diagrams, sequence diagrams, entity relationship diagrams).
- Excellent knowledge of and proven professional experience with the EDIFACT and X12 standard.
- Excellent knowledge of and proven professional experience with REST web services.
- Excellent knowledge of and proven professional experience with OpenAPI specifications.
- Excellent knowledge of and proven professional experience with markup languages (XML and YAML).
- Excellent knowledge of and proven professional experience with the JSON format.
- Excellent knowledge and proven professional experience in the analysis of messages (EDIFACT, X12 and XML).
- Excellent knowledge of and proven professional experience with MongoDB.
- Excellent knowledge of and proven professional experience with ElasticSearch.
- Excellent knowledge and proven professional experience in test definition with Gherkin.
- Excellent knowledge and proven professional experience in the Agile methodology, Scrum Management and Lean agile.
- Excellent knowledge and proven professional experience with applying the DevOps methodology.
- Excellent knowledge and proven professional experience in the use of Atlassian collaborative tools (Confluence and Jira).
- Excellent knowledge and proven professional experience in the use of Microsoft Office applications (Teams, SharePoint, Outlook, Visio, Project, PowerPoint, Word and Excel).
- Excellent knowledge and proven professional experience in the facilitation of meetings.
- Excellent knowledge and proven professional experience in performing trainings and workshops
CERTIFICATIONS & STANDARDS
- Certified Scrum Product Owner and/or Certified Scrum Master
- Scaled Agile Framework (SAFe) certification
NON-TECHNICAL SKILLS
- Capability of integration in an international/multicultural environment, rapid self-starting capability and experience in working in team.
- Ability to participate in multilingual meetings; ease of communication;
- Ability to work in multi-cultural environment, on multiple large projects;
- Excellent team player;
- High degree of discretion and integrity is required as the applications managed and maintained
- OLAF.C.3 contain personal and confidential data
LANGUAGES
- Ability to understand, speak and write English (C2) and French (C2); German (B1) will be an advantage.
Package Description
Competitive Salary
Corporate Benefits Package
Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
What we offer
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
About Serco
Under the DIGIT TM II framework contract Serco provides external service provision in Time and Means for development, consultancy and support in the field of Information Systems for the European Commission, the European Commission Executive Agencies and Joint Research Centre (JRC) on Lot 1, 2 and 3 in Brussels and various locations around Europe.
Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.