Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring an HR Systems Enterprise Architect for the European Commission in Brussels and various locations around Europe.
Main Responsibilities
Architecture Design
- Developing and maintaining enterprise architecture blueprints, covering business processes, information flows, applications, and technology infrastructure using the ARIS (Architecture of Integrated Information Systems) software;
- Creating and documenting key architecture deliverables, including:
- Architectural Decision Records (ADR) – Capturing key technology choices, rationale, and trade-offs;
- Solution Architecture Documents (SAD) – Providing detailed solution designs, system interactions, and implementation guidelines;
- Defining and maintaining a long-term architecture vision, ensuring scalability, flexibility, and sustainability of IT systems;
- Aligning architecture with business strategy, enabling digital transformation, cloud adoption, and modernization initiatives;
- Ensuring consistency and integration across enterprise systems through standardized patterns, reusable components, and API-driven architectures.
Business Process Design
- Design business processes for different HR domains (pre-selection, recruitment, talent management,2 (on/off)boarding, service desk, using the ServiceNow platform and external systems of records
- Design identity management processes for the (on/off)boarding of natural identities within the organization;
- Ability to clearly explain and communicate business processes to business stakeholders, ensuring understanding and alignment between technical models and operational practices.
Standards and Governance
- Establishing architecture standards to guide technology selection, system design, and integration patterns;
- Defining governance frameworks to ensure alignment with regulatory requirements, security policies, and industry best practices;
- Driving compliance and standardization by implementing architectural review processes and ensuring adherence to approved methodologies.
Successful Candidate
LEVEL OF EDUCATION
Master's Degree or Higher
KNOWLEDGE AND SKILLS
Core EA Domains:
- Enterprise Architecture Documentation: proficiency and experience in documenting architecture solution, preferably in tools like ARIS (Architecture of Integrated Information Systems);
- Enterprise Architecture Framework: proficiency in popular enterprise architecture frameworks, such as TOGAF, ArchiMate or others;
- Application Architecture: understanding of application portfolios, integration patterns, and application lifecycle management;
- Data Architecture: knowledge of data models, data flows, information governance, and data quality management;
- Technology Architecture: familiarity with infrastructure, platforms, cloud services, and technology standards;
- Security Architecture: awareness of security frameworks, identity management, and compliance requirements.
Methodologies and Practices:
- Skills in developing and maintaining architecture roadmaps aligned with business strategy;
- Ability to conduct gap analyses between current-state and target-state architectures;
- Knowledge of solution architecture principles to guide project delivery within the EA context;
- Experience with portfolio and capability-based planning.
Soft and Analytical Skills:
- Strong ability to communicate architectural concepts to both technical and business stakeholders
- Competence in stakeholder management and facilitation across business and IT domains;
- Analytical skills to assess impacts of technology choices on business outcomes and costs;
- Capacity to act as a bridge between strategy and execution, ensuring alignment across domains.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.