Package Description
Full details on application
Relocation assistance provided, (if applicable).
Job Introduction
Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.
Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.
Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe.
Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.
What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.
Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.
If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you.
Main Responsibilities
Main tasks and specific technical competencies
- Following best practices automating, repackaging and sequencing applications (for virtualised applications). Develop and test an uninstall package/process for each packaged application.
- Using pre-established testing criteria, test application deployment for all applications to the end user device including; successful installation via SCCM, successful launch in Windows 7/10
- Provide application package troubleshooting and remediation as required.
- Plan, prepare, test and implement maintenance activities (such as patches and software upgrades) which are required to keep system running at optimised condition.
- Participate in the design of complex IT solutions for End User Computing landscape
- Participate in the design of security policies for Windows based desktops
- Contribute to IT projects in the preparation and implementation phase of End User Computing related services and systems, such as technical specification, analysis, evaluation, development, integration and testing, maintenance, release, documentation.
- Provide 3rd-level support for operational End User Computing landscape including monitoring, identifying any need for preventive or remedial maintenance through the use of diagnostic tools
- Investigate, diagnose and resolve system problems using available tools and referring to external suppliers if required, as well as assisting 1st and 2nd-level support staff.
- Coordinate with other resolver groups as required to resolve 3rd-level end user support issues
- Maintain accurate and up-to-date technical documentation related to End User Computing service, transfer knowledge to colleagues and ensure sufficient documentation is available for tasks to be assigned to 1st and 2nd-level support staff.
Successful Candidate
The ideal candidate should have at least 1+ years of relevant experience
General specifications
Position-specific expectations (all mandatory)
- Engineering and design experience
- On-call duties possible
Generic technical competencies (all mandatory)
- Proven working experience as application packager for enterprise-scale environment with proven experience in editing and creating high quality MSI packages for application deployment via SCCM using tools like Flexera AdminStudio, InstallShield, Orca, InstEd, Microsoft PSTools
- Proven working experience in managing and troubleshooting Windows based desktop environment in a secure environment with the technologies/products SCCM, MDOP, scripting (PowerShell or VBScript).
- Very good command of English with proven drafting ability using MS Word with proven experience in drafting technical procedures and design documentation.
- Good understanding and relevant experience working with ITIL processes, particularly change, incident and problem management.
Behavioural competencies
Competencies:
- Works harmoniously with others to get a job done; responds positively to instructions and procedures; able to work well with staff, co-workers, peers and managers; coordinates own work with others; seeks opinions; values working relationships; when appropriate facilitates discussion before decision-making process is complete.
- Demonstrates knowledge of techniques, skills, equipment, procedures and materials. Applies knowledge to identify issues and internal problems; works to develop additional technical knowledge and skills.
- Takes personal responsibility; completes work in a timely, consistent manner; works hours necessary to complete assigned work; is regularly present and punctual; arrives prepared for work; is committed to doing the best job possible; keeps commitments.
- Responds to requests for IT service in a timely and thorough manner; does what is necessary to ensure customer satisfaction; prioritises customer needs; follows up to evaluate customer satisfaction.
- Establishes high standards and measures; is able to maintain high standards despite pressing deadlines; does work right the first time and inspects work for flaws; tests new methods thoroughly; considers excellence a fundamental priority.
- Is efficient in one’s use of time and works in a well-structured way.
- Ability to carry out several tasks simultaneously while maintaining high standards with all tasks.
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.
About the Company
Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 100,000 employees worldwide.
