Data Center Support Engineer (ESA-ESTEC)

Job Introduction

We have an exciting (and challenging) opening for a Data Center Support Engineer in Noordwijk. 

Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) 

Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

• Serco – The employer of choice for a career within the Space Sector.

Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.

• Join our community of space specialists across Europe

We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).

• Supporting Women in Aerospace

Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.

Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org)

Role Responsibility

As Data Center Support Engineer​ you will concentrate your activities on the following:

Data Centre Management:

• Act as main point of contact for all ESTEC data centre related activities.
• Ensure all deployments are installed to applicable internal, manufacture and industry standards.
• Provide smart hands problem solving support (server reboots, backups, visual inspections etc.)
• Monitor and follow-up the data centre routine activities.
• Coordinate data centre changes and incidents.
• Trigger agreed procedures when required.
• Perform compliance and risk analysis of data centre activities and manage escalations.
• Distribute and communicate to all teams relevant information to optimize efficiency and minimize risks in data centre activities.
• Ensure that everything in data centre is in line with approved procedures and raise corrective actions when needed.
• Monitor the progress of open actions and ensure timely closure.
• Schedule and coordinate data centre activities in order to improve overall efficiency and reduce risks.
• Inform the Technical Officer when issues arise e.g: capacity thresholds are exceeded etc.
• Make post implementation reviews and lessons-learnt analysis.
• Perform the continuous evaluation of processes and coordination activities looking for improvements.
• Analyse interlock and dependencies between processes.
• Detect on a regular basis any missing procedures.
• Update data centre procedures when necessary.
• An essential requirement for this work package is to keep the data inside the DCIM tool always accurate, ensuring that all existing DCIM records are updated following any changes made and that documentation is also kept up to date for all processes.

Data Centre Consolidation and Optimisation:

• The introduction of a new ESTEC Main Computer Room allows for the consolidation of the various ESTEC server rooms into one single facility. Support is to be provided to the ESTEC Data Centre Manager to achieve this task in an effective and efficient way. In particular minimising the impact on the IT service provision and optimising the existing setup by IT service consolidation, move of existing services to the ESA Virtual Environment (ESACloud) and decommissioning of obsolete components.

Reporting and documentation:

• Throughout the entire duration of the work specified, the contractor shall provide (in addition to the ad-hoc reports specified at chapter 10) a monthly report detailing the actual data centre metrics (space, power, cooling, network connectivity), capacity trends, tasks performed and problems encountered during the reporting period.
• Monthly capacity, status and progress reporting shall be provided to the WP Technical Officer.

Successful Candidate

Do you think you are the person we are looking for? See below what experience or knowledge you should bring:

• Master’s degree or a relevant technical qualification in the field of IT Systems or Network Engineering.
• At least 5 years’ experience with service delivery and management in the areas of:
  • Data Centers and Data Centre Infrastructure Management
  • Passive IT Infrastructures, Data Cabling Plants
  • Server, Storage and Networking Infrastructures.
• ITIL Service Lifecycle Foundation, CNET Data Centre Certification would be an asset.
• Experience in the management, operation and maintenance of critical data center IT systems and understands the full range of M&E equipment in a modern critical data center environment.
• Professional and strategic approach to management of works and projects.
• Analytical skills to interpret client requirements and produce desired results.
• Ability to work under pressure.
• Customer focused and respectful to promote healthy working relationship.
• Promotes high level of team working and development of team spirit.
• Sound knowledge of all aspects of Health & Safety.
• Strong Technical Skills.
• Strong Communication Skills.
• Proficient in the English language, both written and spoken.
• Knowledge of another EU member state language is an asset.
• Candidates must be eligible to work in the EU.

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Important:

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.You may submit a written request revoking your consent to this agreement at any time.

Package Description

What we offer if you join our amazing team:

• Competitive Salary 

• Corporate Benefits Package 

• Support provided to EU Nationals requiring relocation – Information available upon request

• Company events

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

More at:

https://www.serco.com/eu/sector-expertise/space

https://www.serco.com/eu/careers/careers-in-space

Serco European Agencies