Package Description
What we offer if you join our amazing team:
• Competitive Salary
• Corporate Benefits Package
• Support provided to EU Nationals requiring relocation – Information available upon request
• Company events
Job Introduction
We have an exciting (and challenging) opening for a Data Access Systems Operations Engineer in Darmstadt.
Dynamic, Energetic, Entrepreneurial, Highly Motivated, Resilient … If this describes you then we would love to hear from you :) Come and join talented diverse Serco team at the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT) based in Darmstadt, Germany.
Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.
- Serco – The employer of choice for a career within the Space Sector.
Serco are a trusted provider of services to National Space Agencies and the European Space Agency (ESA), we have over 40 years’ experience supporting the space sector and providing services for all stages of our customer’s space missions.
- Join our community of space specialists across Europe
We are proud to support the European institutional Space landscape: Serco boasts an extensive network of Space professionals located at our offices in Darmstadt, Noordwijk, Frascati, Paris and Madrid, all within close proximity of our two largest space sector customers, European Space Agency/European Space Operations Centre (ESA/ESOC) and European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT).
- Supporting Women in Aerospace
Diversity and Inclusion is extremely important to us. Supporting women's opportunities, development and visibility in the space sector is key and that is why we are proud members and supporters of Women in Aerospace Europe, a dynamic and global network supporting women's careers in Aerospace.
Women in Aerospace Europe (WIA-E) – Supporting women in STEM (wia-europe.org)
Main Responsibilities
As Data Access Systems Operations Engineer you will concentrate your activities on the following:
- Analysing Dissemination Systems operations and performance, raising Anomaly Reports and proposing evolutions
- Coordinate the production of operational procedures, documents and training of the operations teams
- Support the customer user helpdesk in enquiries related to dissemination services
- Support the extension of the user base for the customer data, products and services in customer Member States and World Meteorological Organisation Members
- Support the evolution of dissemination systems for future programs
- Ensuring Data Access Service Operations perform within service levels
- Operational performance monitoring and reporting, including the development, documentation and maintenance of the relevant tools for e.g. statistics generation, monitoring and reporting
- Developing, testing and implementing of new configurations
- Creation of and delivery of training material to various audiences, for examples from users through to engineers
- First line maintenance, including regular periods of 24/7 on-call support
- Coordination with other service providers, external organisations, and partners
- Contribute to validation campaigns, and support operations build up and handover into to routine service
Successful Candidate
Do you think you are the person we are looking for? See below what experience or knowledge you should bring:
In addition to having a university degree (or equivalent) in a discipline relevant to the job profile, the successful candidate will bring demonstrated experience in the operation and maintenance of real-time, complex, 24/7 communications or command and control system.
- Demonstrated experience in the design, operation and/or maintenance of real-time, complex, 24/7 communications or command and control systems
- Demonstrated experience in operations/maintenance of/or software development, for real-time services
- Experience of basic system administration i.e. configuration, installation, and Shell scripting for Linux and Windows
- Demonstrated experience in major Linux distributions and Windows (Windows 10 or later) as a user
- Computer analysis skills, including analysis of events and logs
- Familiar with MS Office 365 package
- Understanding of configuration control
- Familiarity with issue tracking tools (e.g., JIRA)
- Fluent in English
- Able to conduct all activities in an orderly and disciplined manner, and is able to work under pressure with minimum supervision
About the Company
Why should you join Serco ?
At Serco not only is the nature of the work we do important, everyone has an important role to play.
Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.
A world of opportunity - You’ll be wholeheartedly supported with development and career progression
Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work. We are a company passionate about diversity and inclusion.
About Serco
Serco provides the User Helpdesk and Data Centre Operations Service of the European Organisation for the Exploitation of Meteorological Satellites (EUMETSAT), which plays a key role in enhancing the use of EUMETSAT data, products and data services.
The main objective of the service is to ensure effective and user-driven service to support the provision of data, both real-time and offline, as well as to provide comprehensive technical information to support all forms of user enquiries relating both to current operational services and to future satellite programmes of EUMETSAT.
Important:
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
For more information on how the personal data in your application is process, please see the link Data Protection policy here.
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