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Business Analyst (26470, L 1)

Please Note: The application deadline for this job has now passed.

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Business Analyst for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!


Role Responsibility

The main priorities and tasks for the next months of this contract are:
1. User Needs Identification & User Acceptance Testing (UAT): to support all activities with
regards to evaluating the user needs, anticipating requirements, and performing user
acceptance testing. The main activities – non-exhaustive – are:
a. To set up and lead processes related to user acceptance testing. As part of this process, to
perform UAT by regularly evaluating the Portal’s compliance with the business needs and
technical/functional requirements, and verify whether it meets the required criteria for delivery to the end users.
b. To develop specific test cases with users in order to simulate and test user journeys, and
collect user feedback through interactive workshops, face-to-face discussions, surveys, or
other instruments.
c. To produce reports on the UAT findings and propose concrete plans for the Portal’s
optimisation (e.g. design, functionalities, standards for applications, etc.).
d. Where required, support the design of wireframes for specific user journeys.

2. Act as a liaison (business versus development): to work as a key interface between the users, the Project Manager and the solution provider’s development team (DIGIT). The Contractor will in particular be asked to closely collaborate with the solution provider during the development and testing phase by verifying milestones, following-up progress and by translating information from the business (e.g. user needs, UAT findings, defects, etc.) to ensure that the Portal’s architecture and functionalities match the business requirements.

3. User Interface of the Portal in SPO: to support all activities with regards to optimising the user journey and user interface of the Portal, ensuring that every page and every step a user will experience in their interaction with the Portal will be compliant to the user needs and overall vision of the Portal. Based on the outcomes of the UAT, the Contractor will be asked to improve the user’s experience on the Portal, by re-organising, re-clustering and visually improving (e.g. graphic user interface elements such as menu, tabs, widgets) the content offering and structure of the Portal.

4. Design and configuration of the Portal: where feasible, to support the solution provider’s
development team with the design and configuration of the Portal’s webpage in M365 SharePoint Online.

Successful Candidate

Education and technical expertise
• Minimum 15 years of relevant studies and experience after the secondary school
• Exceptional analytical and conceptual thinking skills
• Technically competent in the area of modelling and design, especially related to business processes pertaining to Knowledge Management
• Technically competent in the area of Quality Management, especially related to user acceptance testing, understanding user expectations, developing quality control processes, etc.
• In-depth knowledge of IT and computer science principles
• In-depth knowledge of M365 SharePoint Online
• Strong expertise on Knowledge and Document management platforms and Commission platforms
• Excellent knowledge of business analysis processes, user requirements, functional and technical specifications
• Knowledge of data warehousing, SQL knowledge, data visualisation
• Ability to work with a high degree of rigor and method
• Ability to work in a team
• Ability to cope with fast changing technologies used in application developments

Due to the particular nature of a large international organization such as the European Commission, the candidate should also have the following non-technical skills:
• Ability to work in a multi-cultural environment, on large projects
• Ability to participate in multilingual meetings
• Ability to present findings and recommendations to different stakeholders
• Experience in project management

Specific expertise
• Strong capability to link business needs and technology
• Hands-on experience with M365 SharePoint Online
• Expertise in analysis of business processes and organizational structures pertaining to Knowledge Management, Document Management, as well as Knowledge Repository
• Experience with developing User Interface (UI) mockups and prototypes
• Experience with data transformation techniques and tools, and with working with datasets
• Experience with creating documents such as use case and business requirement documents, as well as user acceptance testing documents
• Experience with managing Country Knowledge (country-specific and regional data, information and knowledge) is an asset

• Fluency in English.
• Documents will be written in English.



Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Support provided to EU Nationals requiring relocation – Information available upon request

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

  • Chance to contribute to innovation in the public services sector
  • A company passionate about diversity and inclusion
  • Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 


Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies

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