Business Analyst (23158, min 3 years experience)

Job Introduction

Serco is a partner of choice to the European Institutions and other International Organisations. For the past 30 years, we have been providing European and International Organisations a wide range of services including ICT services in support, infrastructure, operations and development as well as managing different contact centres for the key European Institutions, agencies and organisations, in Brussels and across Europe.

What connects the ever-growing Serco workforce is a passion for delivering great service –
To keep ahead, we have to evolve continually and enhance the way we deliver our services. Everyone in Serco has a role to play, here.

Serco provides the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

We are hiring a Business Analyst for our prestigious partner DIGIT TM (DG Informatics) in Brussels. DIGIT-TM is a contract from the European Commission for IT services across Europe.

If you like to work in a multi-cultural and dynamic environment, this opportunity can answer to your expectation.

We look forward to meeting you!  Discover the offer below and click on ‘Apply’ if you know that your skillset and talents are a suitable match for this opportunity.

At Serco, we do not only offer a career but also the opportunity to join a community where everyone’s wellbeing matters, by living out the Serco values in all we do!

Role Responsibility

 Incident’s analysis and risks assessment on the best course of action
 Problem Management
 Follow-up of incidents and user’s requests
 Writing user documentation
 Testing of the application to reproduce incidents and later, to confirm that it has been fixed.
 Execute and put in place procedures when the system does not behave as expected (may require the adaption and execution of SQL queries).
 Liaise with the development team on incident analysis and middle/long term solutions
 Liaise with users to understand their need and identify the most appropriate reply
 Be a team player to insure the most optimal workload and efficiency of the support team

Successful Candidate

Knowledge and skills
 Proven knowledge in end user assistance and support of information systems
 Good understanding of information systems matters
 Knowledge of wiki and collaborative tools
 Knowledge of large organization administrative business processes
 Good knowledge of analysis techniques
 Understanding of software development and agile methodologies
 Good knowledge of SQL Developer and SQL queries
 Able to read logs
 Strong capacity in preparing, explaining and writing an analysis
 Good communication / writing skills

Due to the nature of a large international organization such as the European Commission, candidates should also have the following non-technical skills:
 Ability to participate in multilingual meetings
 Ability to understand, speak and write English (C1 level min) and French (B2 level min)
 Ability to work in a multicultural team and environment
 Ability to work with a high degree of rigor and method and, more specifically, to follow naming conventions and coding standards
As the applications managed and maintained in DIGIT.B.2 contain personal and confidential data, a high degree of discretion and integrity is required from all our staff members.

Education and Experience
 Minimum 3 years of relevant studies after the secondary school (2 years of professional experience can compensate 1 year of study).
 Minimum 3 years of experience for level 0.
 Is an asset: experience at the EC, ITIL certification.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Excellent Salary 

Corporate Benefits Package 

Relocation Assistance (if applicable)

And the chance to make a positive difference in a company passionate about diversity and inclusion.

Further information available from the Serco Europe Recruitment Team

About the Company

Why should you join Serco ?

At Serco not only is the nature of the work we do important, everyone has an important role to play.

Meaningful and vital work - You’ll contribute to methodologically intercepting challenges whilst achievements will also be recognised and celebrated.

A world of opportunity - You’ll be wholeheartedly supported with development and career progression

Great people - You’ll become an integral member of a well-defined and supportive team who believe passionately in the value of our work.

What we offer

• Chance to contribute to innovation in the public services sector
• A company passionate about diversity and inclusion
• Permanent employment with comprehensive Serco Benefits package.

About Serco

At Serco, not only is the nature of the work we do important, everyone has an important role to play when managing complex public services.  

We are a team of 60,000 people responsible for delivering essential public services around the world, we are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. 

Apply

Please click on the apply button to be taken to our careers website

Serco is a Disability Confident Employer committed to employing and retaining people with disabilities.  Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview.

Serco European Agencies