Package Description
A competitive salary/ benefits package in line with your profile and your contract. A prestige and challenging work environment with a real opportunity to build your career.
-> Further information available from the Serco Europe Recruitment Team.
Start date: urgent / as soon as possible
Job Introduction
At Serco not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services.
We are a team of 50,000 people responsible for delivering essential public services around the world, we are innovators,committed to redesigning and improving public services for the benefit of everyone.
Serco and Proud - Make a difference every day.
To reinforce our team at one of our prestigious customers inside the EU Institutions in Brussels, we are currently looking for an AV Support Technician.
Main Responsibilities
Role Summary
The primary function is to set up and provide Audio Visual technical support for all AV meeting rooms and client events. This involves support for presentations, Video and Audio Conferences and voice amplification.
Further functions
- Promote and adhere to the Company’s ISO policy and procedures
- AV Helpdesk manning and appropriate response
- Meeting/ event preparation related admin
- Event broadcasting and recording assistance as directed by AV Team Leader
- Video conference bridge operator
- Audio conference bridge operator
- Provide regular preventative maintenance and safety checks to AV equipment
- Carry out troubleshooting and ‘quick fixes’ to AV equipment where possible within time constraints
- Providing the highest standard quality of work at all times
- Other responsibilities as requested by your team leader and Audio Visual manager
The position involves a high degree of exposure, working sometimes with executive management and managing directors of the EU Institutions to provide the services listed above.
Service Level Agreements
- All services should be delivered punctually at scheduled times and in accordance with agreed SLA’s.
- The technician is expected to arrive at the start of scheduled meeting set-up time and remain until the required service is functioning correctly.
Role responsibilities
These include, but are not limited to:
General AV Meeting room support
- AV Equipment set-up and support.
- Presentation/Multimedia Meeting room support, including duration support
- Assistance with support for Multimedia broadcasting
- Quick Response to urgent/ ad hoc requests
Video/ Audio Conferencing
- Video/audio conference set-up and support. Best efforts should be made to ensure all sites are connected on time and receiving/ transmitting good audio/ video.
- Video conferencing Bridge operator
- Assist with AV Helpdesk support for AV/VC problems
Faults and Room Checks
- Carry out regular meeting room checks, ensuring all equipment functions correctly in accordance with the room check procedure
- Ensure that all faults are reported in the correct way and in a timely manner to ensure AV equipment is always of the highest standard and functioning correctly
- Work with the AV Team Leader to assist with first line fault repairs and providing work- arounds and quick fixes if necessary
Client relations
- Advise clients on best practice
- Provide regular feedback on communication issues and service improvements
Multimedia
- Set up internal or external broadcast and troubleshoot of any communication received from the customers.
- Set up recordings of events following the requirements submitted by the organiser of the event.
Successful Candidate
The ideal candidate will have proven audiovisual and events experience using their hands-on technical skills. A good understanding of the AV signal flow is essential and they must work well as part of a team or independently to rig, operate and de-rig audio visual equipment and solve any technical problems that may arise. The ability to use their own initiative and work under pressure to tight deadlines is an absolute must.
This is a client facing role so alongside technical proficiency and a minimum of previous live events experience you will need to be well presented with good communication and customer facing skills. A great attitude and passion for what you do is expected.
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Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Applicants are reminded that they will be requested to produce such documentation during the recruitment process.
Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization.
Data Protection:
When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.
You may submit a written request revoking your consent to this agreement at any time.