Package Description
- Competitive Salary
- Corporate Benefits Package
- Chance to make a positive difference in a company passionate about diversity and inclusion.
Further information available from the Serco Europe Recruitment Team
Job Introduction
Serco is the preferred partner for European Institutions and International Organisations, offering ICT services and Contact Centre management across Europe. Our expertise extends from Information System support to consultancy under the government framework, supporting key entities such as the European Commission and Executive Agencies. As a leader in Service Integration and Management, we ensure seamless delivery of services across various platforms, embodying our commitment to excellence in every aspect of our work.
We are hiring a Digital Transformation Advisor for the European Commission in Brussels and various locations around Europe.
Main Responsibilities
- Digital Strategy Implementation: Advise customers on the effective implementation of corporate digital strategy to optimize business outcomes. Monitor the progress of departmental digital transformation initiatives and provide strategic insights.
- Data Analysis and Reporting: Contribute to data consolidation efforts and collaborate in drafting reports on local digital transformation and other strategic objectives. Contribute to improve adoption dashboards and stakeholder maps to visualize progress and areas for improvement.2
- Stakeholder Engagement: Manage the adoption journey for various stakeholders, ensuring they are informed and engaged with digital solutions. Resolve stakeholder complaints efficiently to maintain satisfaction and foster strong relationships.
- Promotion and Communication: Support the promotion of the Digital Commission strategy and its implementation by creating communication material and conducting awareness-raising activities. Manage communication strategies and activities to achieve defined adoption targets from awareness to action.
- Knowledge Sharing and Best Practices: Facilitate discussions during knowledge-sharing sessions, highlighting best practices and fostering a collaborative learning environment.
- Ad-hoc Activities and Support: Assist in drafting notes, analyzing corporate results, and preparing key messages for corporate guidance to different services.
Successful Candidate
LEVEL OF EDUCATION
Bachelor's Degree or Master's Degree
KNOWLEDGE AND SKILLS
- Comprehensive understanding of digital strategy development and implementation.
- Proficient in customer relationship management (CRM) practices and associated digital tools.
- Experience with tools for data analysis, stakeholder mapping, and creating adoption dashboards and reports.
- Experience with ServiceNow’s ITSM solution.
- Knowledge of digital communication techniques, including event management and visual storytelling strategies.
- Familiarity with collaborative software, such as Atlassian (Confluence, Jira), and
- Microsoft Office tools (PowerPoint), with a grounding in the IT domain being advantageous.
- Experience in the European Commission’s environment will be considered as a plus.
- Ability to strategically advise on digital transformations and effectively implement corporate digital strategies.
- Strong analytical and critical thinking skills for consolidating data insights and reporting.
- Excellent communication and presentation skills, capable of creating and delivering compelling narratives and messages.
- Creative person able to create some strong and clear communications.
- Skilled in stakeholder engagement and relationship building, with the capability to resolve issues and enhance satisfaction.
- Adept at teamwork and leadership, with the ability to facilitate knowledge-sharing
sessions and promote best practices. - Strong organizational skills, able to manage tasks autonomously and work efficiently
under pressure in dynamic environments. - Excellent writing skills in English and French.
About the Company
Serco is a leading provider of public services. Our customers are governments or others operating in the public sector. We gain scale, expertise and diversification by operating internationally across five sectors and four geographies: Defence, Space, Justice & Immigration, Transport, Health and Citizen Services, delivered in UK & Europe, North America, Asia Pacific and the Middle East. More information can be found at Serco | Europe
Why should you join Serco ?
- Chance to contribute to innovation in the public services sector
- A company passionate about diversity and inclusion
- Permanent employment with comprehensive Serco Benefits package.
We are diverse and inclusive organisation
At Serco, we see people first and foremost for their performance and potential and we are committed to supporting the needs of all our colleagues. It’s a mix of people from different backgrounds, experiences and opinion that keeps our culture strong and vibrant.
We believe in equity so we strongly encourage applications from a diverse range of candidates. Disabled applicants who meet the minimum criteria for the job are encouraged to apply and demonstrate their abilities in an interview. We also welcome a conversation about any adjustments that would make the interview process more accessible for you. Wherever possible we are open to discussions around flexible working and we operate a hybrid work structure in many of our business areas.
In the UK we are proud to be a Disability Confident Leader in the government’s scheme and hold the Gold Inclusive Employer Standard; in Belgium we are partner of Diversicom and member of Charter der Vielfalt in Germany.
If you have any questions please do not hesitate to reach out to The Serco Europe Recruitment Team
Important
Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.
Please contact the recruitment team if needed
Data Protection:
For more information on how the personal data is processed, please see the link Data Protection policy here.