RT-C/HIF-ITT/00058 - IT Maintenance & Evolution Engineers

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Role Responsibility

For our activities in ESTEC, we are currently looking for 2 IT Maintenance and Evolution Engineers.

Tasks and Responsibilities

Maintaining, supporting and evolving (where required) the assigned applications and databases.

• Definition design, implementation, testing, deployment and operations of new applications (mainly web) and databases – mainly administrative oriented to support all directorate requirements.
• Identification of requirement for interfacing with ESA Corporate applications and design and implementation of related interfaces with directorate-specific local applications, in coordination with related design authorities in ESA.
• Support to user community in their day-to-day usage of the applications/databases, in particular regarding data collection, productions of ad-hoc reports, etc.
• Perform business process analysis for potential local applications and systems.
• Produce requirements and project documentation in close liaison with the customers and in line with the project management procedures.
• Provision of consultancy in information systems related aspects such as applications, technology, development methodologies, etc.

The professionals shall provide support to the user community to:

• Provide assistance in the technical and functional use of the applications under the Contractor’s responsibility;
• Address requests related to applications and products out of his scope to the relevant support groups keeping the user informed;

The professionals shall provide expert advice regarding current system functionality and respond to:

• Requests for manipulation of the database (e.g. generation of specific script for data upload, application configuration, etc.);
• Requests for data extraction, ad-hoc reports, etc.
• Troubleshooting applications errors not requiring intervention of the development team.

Successful Candidate

The candidates should have a PhD or MSc Engineering from a recognised Institution of Secondary studies (University, ecol superieure, etc.) or equivalent with a minimum of 4 years of relevant experience

Technical Skills:

• Strong skills on Oracle databases (SQL, PL/SQL, etc.) and related database applications (design and development) are essential. Experience in Oracle Application Express (APEX) is preferred.
• A good experience in developing Web applications using standard application frameworks and related Web technologies.
• Capable of Java (web) development
• Capable in Software development (Pascal, C, C++, Java, Spring, Hibernate, PL/SQL, Perl, PHP, VB)
• Proficient in Software Debugging

Non-Technical Skills

• A very good working knowledge of spoken and written English is essential. Excellent communication skills (written, interpersonal, negotiation, etc.) are crucial.
• Ability to train and explain issues to users over the telephone and email, and to maintain clear communication with the ESA’s technical responsible on  all tasks and projects.
• Ability to work independently and manage multiple tasks simultaneously.
• High sense of rigour, proactive attitude to solve problems.

• Service Orientation.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 60,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 60,000 colleagues globally who are equally as passionate about delivering great service as you

Serco European Agencies