RT-C/HIF-IC/00065 Controller Assistant

Job Introduction

Serco is a specialist at delivering vital services on behalf of European, National and Local Governments.

Serco Europe employ’s a large workforce in Belgium, Luxembourg, France, Switzerland, Germany, Holland, Spain, Italy and the UK.

Our European operations have ca. 2,000 employees delivering critical services to public institutions throughout Europe. 

Role Responsibility

For our activities in ESTEC, we are currently looking for a Controller Assistant.

The successful candidate will focus his/her activities on the following:

• Screen and analyse the incoming requests for procurement and ensure the registration of all request and inquiries in the internal tracking system.
• Documentation for correctness/completeness prior to further processing.
• Follow up with the Financial Operations Division on Good Receives Notifications and Invoices. Support in esa-p the mapping of vendor invoices to Delivery request and orders.
• Maintain overview at any time on pending order request
• Maintain overview at any time on discrepancies of invoices and order request, missing Good receive Notifications
• Arrange internal re-shipping of goods, in case a direct delivery to the user location was not possible.
• Support vendor RMA process for broken products, handle and manage repair and service requests.
• Maintain overview at any time on complaints and escalation about procurement of wrong items or of missing items.
• Maintain overview at any time of delivery times for all procurements.
• Administrative support of the IT procurement office for engaging with new suppliers and setting up new procurement agreements
• Liase with the ESA Procurement offices on all sites for issuing RFPs and Tenders for new IT supplier contracts.
• Organize and manage electronic and paper filing and reference system for e-mail, correspondence, internal memoranda, reports, and other documents received or generated by the IT procurement office
• Prepare briefing files and materials for meetings, search for documentation and compile other materials as required.
• Organize and coordinate administrative arrangements for relevant internal and external meetings and events, including sending out invitations and agenda; provide logistical assistance in relation to the travel of participants.

Successful Candidate

The successful candidate will bring a university degree (Bachelor) from a recognised Institute of secondary studies or equivalent and minimum 2 years of experience in the tasks similar to the ones described above.

Additionally, the person requires experience with:

• Taking responsibility and manages constructive criticism;
• Working effectively with all clients and stakeholders;
• Promoting continuous learning; communicating clearly;
• Taking initiative and drives high levels of performance management;
• Planing work, anticipating risks, and setting goals within area of responsibility;
• Contributing to a collegial team environment.

Moreover, applicants should have:

• Several years’ professional experience in administrative support for projects or procurement activities.

• A highly methodical approach to work, strong planning capabilities and excellent written/spoken communication skills are required.
• A profound knowledge of Microsoft Office tools, specially Microsoft Excel are required. The candidate shall be experienced in preparing Powerpoint presentations.
• Knowledge of SAP is an advantage.

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Important

Any offer of employment is contingent upon you providing documents to verify your identity and employment eligibility, as required by law.

Applicants are reminded that they will be requested to produce such documentation during the recruitment process.

Please contact a member of the recruitment team if you require further details of acceptable types of documentation required for verification of identity and work authorization. 

For positions located within the Darmstadt Support Office please note that only applicants with no family affiliation within the Company will be considered.

Data Protection:

When creating a profile on the Serco Career Centre you agreed to the Data Protection policy, a copy is available upon request.

You may submit a written request revoking your consent to this agreement at any time.

Package Description

Full details on application.

Relocation assistance provided (if applicable).

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 50,000 employees worldwide.

Serco’s space heritage over the last 40 years has placed us in the Space News Top 50 Space Industry Manufacturing and Services Companies - We work alongside EUMETSAT and the European Space Agency, where we are the largest on-site service provider with ca. 300 staff.

What connects the ever growing Serco workforce is a passion for delivering great service – To keep ahead we have to constantly evolve and enhance the way we deliver our services and everyone in Serco has a role to play here.

Serco provide the right environment to encourage ideas and a comprehensive Best Practice support network that enables them to put their ideas into action.

If you share our values then join with over 50,000 colleagues globally who are equally as passionate about delivering great service as you.

Serco European Agencies