x2 System engineer – End User Computing-PRO-002406

Job Introduction

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Due to continued growth, we are looking to recruit two System engineers- End User Computing on our prestige customer site in central Frankfurt, Germany.

Role Responsibility

• Following  best  practices  to  automate,  repackage  and  sequence  applications  (for  virtualized applications). Develop and test an uninstall package/process for each packaged application.
• Using pre-established testing criteria, test application deployment for all applications to the end user device including; successful installation via SCCM, successful launch in Windows 7/10
• Provide application package troubleshooting and remediation as required.
• Plan,  prepare,  test  and  implement  maintenance  activities  (such  as  patches  and  software upgrades) which are required to keep system running at optimised condition.
• Participate in the design of complex IT solutions for End User Computing landscape
• Participate in the design of security policies for Windows based desktops
• Contribute to IT projects in the preparation and implementation phase of End User Computing 
  related  services  and  systems,  such  as  technical  specification.  analysis,  evaluation, development, integration and testing, maintenance, release, documentation
• Provide 3rd -level support for operational  End User Computing landscape including monitoring,identifying any need for preventive or remedial maintenance through the use of diagnostic tools
• Investigate,  diagnose  and  resolve  system  problems using  available  tools  and  referring  to external suppliers if required, as well as assisting 1st and 2nd -level support staff
• Coordinate with other resolver groups as required to resolve 3rd -level end user support issues
• Maintain  accurate  and  up-to-date  technical  documentation related to End User  Computing service,transfer knowledg to colleagues  and ensure sufficient documentation is available for tasks to be assigned to 1st and 2nd -level support staff.
• Work experience in an international work environment will be an asset
• On-call duties possible

Successful Candidate

The ideal candidate should have at least 5 years of relevant experience.

• Engineering and design experience
• Minimum  5  years  of  experience  in  managing  and  troubleshooting  Windows  based  desktop environment  in a  secure environment  with  the  technologies/products  SCCM,  MDOP,  scripting (PowerShell or VBScript).
• Experience in designing, implementing and maintaining a desktop service together with creating of operational documentation and its handover to support team s. This includes at least  creating desktop  images,  managing  SCCM  clients,  robust  SCCM  task  sequences,  GPO’s,  design documentation, operational procedures and the training of support teams
• Good  knowledge  of  application  packaging  for  enterprise-scale  environments  in  particular editing,  creating  and deploying  high  quality  MSI  packages  using  tools  like SCCM,  Flexera AdminStudio, Microsoft PSTools
• Very  good  command  of  English  with  proven  drafting ability  using  MS  Office  and  working experience operating mission-critical IT infrastructure environments.
• Good understanding and relevant experience working with ITIL processes, particularly change, incident and problem management, writing technical procedures and design documentation.

Behavioural competencies

• Good analytical problem-solving skills
• Be results-oriented
• Be service-oriented
• Manages multiple assignments and tracks progress on numerous processes simultaneously
• Shows commitment to the achievement of team and organisational goals
• Uses diplomacy and tact when dealing with users and colleagues
• Uses simple/clear words to communicate ideas
• Shows strong interpersonal skills, self-motivation and the ability to work in a team

Package Description

Salary information available upon application – Relocation assistance will be provided.

About the Company

Serco Services GmbH, part of the Serco group, A FTSE250, Multi-national Service Provider with over 120,000 employees worldwide.

Serco is a values-led company and our culture and ethos are at the heart of everything we do.

These are core values that employees live by at Serco:

• We value working with our customers in a collaborative, flexible way.

• We encourage social responsibility, treating people in the way we would wish to be treated.

• We instil a stimulating culture where people feel they can personally make a difference.

• We aim to build a long term relationship by bringing assured service delivery, helping our clients achieve their ambitions.

Serco European Agencies